Senior Accounts Payable Operations Manager

Job Description Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. Job Summary Accounts Payable Management: - Lead and mentor a growing AP team, including staffing strategy, capacity assessment, and development planning. - Oversee full AP lifecycle including high-volume invoice processing, vendor onboarding, and reconciliation workflows. - Manage AP operations across both traditional temporary staffing and MSP supplier programs, ensuring policy alignment, consistent process execution, and supplier satisfaction. - Facilitate mass supplier invoice ingestion, activation, and disbursement aligned with client funding cycles in MSP settings. - Maintain and enhance AP policies, internal controls, and procedures. - Serve as SME on vendor payment protocols, supplier integrations, and exception handling. - Ensure 99% payment accuracy and 100% SLA compliance across managed services programs. - Coordinate with Accounts Receivable operations to ensure alignment on client funding cycles, reconciliation timing, and payment readiness for MSP programs. - Monitor AP aging reports to ensure timely payments and enable faster response to supplier inquiries. - Monitor AP ticketing and escalation processes; ensure timely resolution of exceptions and aged items. - Oversee global settlement processes and act as Level 1 approver for key payment activities. - Generate and present AP performance metrics (processing time, error rate, SLA adherence) to senior leadership. - Maintain accurate documentation and lead continuous improvement projects to optimize workflows and scalability. - Ensure treasury policies regarding bank verifications are operationalized. - Ensure data integrity of supplier records; collaborate with supply chain team to ensure financial and supplier mgmt. platforms are kept in sync - Own and maintain account-specific AP deliverables, FAQ documentation, and updates for new MSP programs. - Manage 1099 reporting processes and liaison with external tax consultants. Technology Footprint - Serve as functional SME with basic technical knowledge and ability to troubleshoot/support Workday AP processes, integrations, automation processes, and ticket/case management. - Collaborate with integration and IT teams for escalated system issues and automation initiatives. - Lead testing and deployment efforts for ERP enhancement cycles and process digitization. - Train internal stakeholders on AP and reconciliation tools to foster technology adoption. Project Mgmt. - Execute ad-hoc reporting, special projects, and automation pilots aligned with finance leadership priorities. - Lead root cause analysis and remediation projects to drive compliance and operational efficiency. Qualifications Bachelor's degree in Accounting, Finance, or related field; 5+ years of prior experience in Accounts Payable Operations Management experience Strong knowledge of ERP systems, EDI, and supplier payment systems; Strong preference for Workday financials experience. Experience working with high-volume vendor payments and reconciliation in MSP and traditional temporary staffing environments. Advanced Excel and data analysis skills. Proven ability to manage SLAs, deliver operational KPIs, and optimize end-to-end AP processes. Strong written and verbal communication; ability to collaborate across departments and with external partners. Experience and demonstratable competence with AP process automation tools including agentic AI. Demonstrates sound judgment and attention to detail with a strong compliance mindset. Committed to internal controls, process integrity, and financial governance. Proactive, solution-oriented, and thrives in a fast-paced, dynamic environment. Balances strategic thinking with hands-on execution and team leadership