Director, Operations
3 days ago
Maximize Your Impact at Teleperformance
Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.
As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision.
The Opportunity
As an Operations Leader you will be responsible for overseeing Service Delivery for a Technology account and help us continue building our presence within the function. In this role, you will drive the operations & key KPIs of the program while striving towards improvement. You will be an ambassador of the brand and must have the able to deliver on service excellence through profitability and client satisfaction.
The Responsibilities
- Managing large-scale operations for a Technology program, with a span of 320 FTEs.
- Managing financials, cost control and data management requirements of the process
- Implement company-wide management-approved strategies.
- Align with seniors, peers and team to make decisions for operational activities and set strategic goals.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Perform follow-ups with clients and create a close relationship with decision-makers to create new business opportunities.
- Ensure continuous improvement and propose outside-the-box solutions.
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company&aposs efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Reviews, analyses and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Plans directs, controls, implements, evaluates, monitors, and forecasts budgets to achieve financial objectives.
- Communicates and explains new directives, policies, or procedures to managers, meets with entire operations staff to maintain morale.
- Improves customer service and satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts among teams.
- Projects a positive image of the organization to employees, customers, industry, and community
The Qualifications
- Bachelors degree or above preferred.
- 12 years of experience in operations and Customer Experience Management in International markets
- Analytical thinking, proactive attitude.
- Excellent interpersonal skills and teamwork mindset.
- Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed.
- Excellent organizational and leadership abilities.
- Working knowledge of data analysis and performance/operation metrics.
- Flexibility to work in shifts.
Pre-Employment Screenings
In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.
Is There a Fine Print
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
-
Area Operations Director
6 hours ago
Jaipur, Rajasthan, India Amazon Full time**Company Overview**At Amazon, we're committed to delivering exceptional customer experiences. Our operations team plays a critical role in ensuring that our customers receive their orders on time and with the highest level of quality.About the JobWe're seeking an experienced Area Operations Director to join our team. As a key member of our leadership team,...
-
Director of Events
3 weeks ago
Jaipur, Rajasthan, India Hyatt Corporation Full timeDirector of Events Hyatt Regency Hyatt Regency Jaipur Mansarovar IN - RJ - JaipurCatering/Event PlanningAssistant DirectorFull-timeReq ID: JAI000485Worldwide Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...
-
Director/Partner ( Regional)
3 weeks ago
Jaipur, Rajasthan, India Sanmax Technologies (P) Limited Full timeJob Description Job Purpose The Director is responsible for the successful leadership and management of the organization according to the strategic direction set by the Board of Directors. Primary Duties and Responsibilities* The Executive Director performs some or all of the following: Leadership ·Participate with the Board of Directors in...
-
Executive Assistant to the Director
2 weeks ago
Jaipur, Rajasthan, India Derewala Industries Limited Full timeAbout Derewala Industries Ltd.:Derewala is a name synonymous with innovation, sustainability, and quality in the world of jewelry manufacturing. With cutting-edge technology and a global clientele, we are committed to creating timeless pieces while maintaining eco-friendly practices. Since our humble beginnings in 1987, we have adhered to the highest...
-
Executive Assistant to the Director
3 weeks ago
Jaipur, Rajasthan, India Derewala Industries Limited Full timeAbout Derewala Industries Ltd.:Derewala is a name synonymous with innovation, sustainability, and quality in the world of jewelry manufacturing. With cutting-edge technology and a global clientele, we are committed to creating timeless pieces while maintaining eco-friendly practices. Since our humble beginnings in 1987, we have adhered to the highest...
-
Director of Finance
3 weeks ago
Jaipur, Rajasthan, India Anantara Full timeJob Description As the Financial Director for the hotel, you will be responsible for ensuring strong financial management within a robust control environment. This includes taking ultimate responsibility for accurate accounting records and providing financial reports for the hotel, which operates on a self-accounting basis and includes statutory...
-
Managing Director Assistant
1 day ago
Jaipur, Rajasthan, India NAVRASA Full timeAbout This RoleWe are looking for a highly skilled and experienced individual to join our team as a Managing Director Assistant. As the right-hand person to the Managing Director, you will be responsible for providing exceptional administrative support, ensuring seamless day-to-day operations, and coordinating communication across the company.Key...
-
Assistant Director of Human Capital Management
16 hours ago
Jaipur, Rajasthan, India Destination Hotels Full timeJob Title: Assistant Manager-Human ResourcesAbout the Role: As an Assistant Manager-Human Resources, you will play a crucial role in supporting the efficient running of our department. You will be responsible for assisting the Director of Human Resources or Human Resources Manager in implementing Hyatt's People Philosophy throughout the hotel.Key...
-
Global Staffing Director
22 hours ago
Jaipur, Rajasthan, India HireAlpha Full timeHireAlpha is a premier tech staffing outsourcing firm renowned for delivering exceptional talent solutions to a global clientele in the technology sector.Job Description:Develop and execute strategic staffing plans to meet the needs of clients in the tech sector.Oversee the entire staffing cycle from candidate sourcing to successful placement.Lead and...
-
Managing Director Assistant
17 hours ago
Jaipur, Rajasthan, India NAVRASA Full time**Job Description**We are seeking an experienced Executive Operations Coordinator to join our team at Navrasa Fine Jewels Pvt. Ltd.This dynamic role involves providing high-level administrative support to the Managing Director, focusing on executive office management, travel coordination, and event planning.Key Responsibilities:Act as the primary liaison...
-
Logistics Operations Director
5 days ago
Jaipur, Rajasthan, India Blue Dart Full timeJob DescriptionThe Area Operations Manager is responsible for ensuring the timely, accurate, and profitable delivery and pickup of shipments to and from customers as per contractual terms and conditions. This involves effective management of Area operations to drive key performance metrics for various processes. The role requires adherence to Standard...
-
Human Resources Operational Specialist
21 hours ago
Jaipur, Rajasthan, India Destination Hotels Full timeCompany Overview: At Destination Hotels, we strive to deliver exceptional experiences for our guests and employees alike. Our team is committed to fostering a culture that values diversity, equity, and inclusion.Job Description: We are seeking an Assistant Manager-Human Resources to assist with the efficient running of our department. The successful...
-
Jaipur, Rajasthan, India NAVRASA Full timeJob Title: Executive Assistant to Managing Director We are seeking a highly skilled and experienced Executive Assistant to join our senior leadership team at Navrasa Fine Jewels Pvt. Ltd. The successful candidate will provide high-level administrative support to the Managing Director, ensuring smooth day-to-day operations and managing the MD's schedule....
-
Strategic Sales Director
3 hours ago
Jaipur, Rajasthan, India Hire22 Full timeJob DescriptionHire22 is seeking a Strategic Sales Director to lead our sales efforts in Rajasthan. This high-impact role requires 14-20 years of experience in sales leadership, with expertise in regulations, compliance, and relationship management.The ideal candidate will have a proven track record of driving revenue growth, increasing brand count and...
-
Director of Food and Beverage
3 weeks ago
Jaipur, Rajasthan, India Anantara Full timeJob Description As a Director of Food and Beverage, your mission is to enhance the guest experience by overseeing daily operations in the Food & Beverage department. You are responsible for creating unique and extraordinary dining experiences, anticipating and fulfilling guest needs to ensure their satisfaction is always maximized. Paying exceptional...
-
People Operations Manager
12 hours ago
Jaipur, Rajasthan, India Destination Hotels Full timeJob Summary: We are seeking an Assistant Manager-Human Resources to join our team at Destination Hotels. In this role, you will be responsible for assisting with the efficient running of our department and implementing Hyatt's People Philosophy throughout the hotel.Responsibilities:Support the efficient running of the Personnel DepartmentImplement Hyatt's...
-
Executive Operations Coordinator
13 hours ago
Jaipur, Rajasthan, India NAVRASA Full time**About the Role**As the Managing Director Assistant, you will be responsible for providing exceptional administrative support to the MD, ensuring the smooth operation of the business.This challenging role requires a highly organised, detail-focused individual with excellent communication and interpersonal skills.Key Responsibilities:Prepare meeting agendas,...
-
Operations Management Director
7 days ago
Jaipur, Rajasthan, India Teleperformance Global Services Private Limited Full timeJob DescriptionCompany OverviewTeleperformance Global Services Private Limited is a leading provider of outsourced customer experience solutions. We are committed to delivering exceptional service and driving business growth for our clients.Job SummaryWe are seeking an experienced Team Lead Operations to join our team. The successful candidate will be...
-
Director of Revenue
3 weeks ago
Jaipur, Rajasthan, India Anantara Full timeJob Description As a Director of Revenue, you will be entrusted with the responsibility of maximizing revenue and optimizing profitability across all revenue streams. You will play a pivotal role in developing and implementing strategies to ensure the hotel achieves its financial objectives while maintaining its esteemed reputation for excellence in...
-
Manufacturing Operations Director
1 day ago
Jaipur, Rajasthan, India JCB India Ltd. Full timeKey Responsibilities:Technical knowledge of systems and adherence to ISO/TS/QS standardsVendor database management for commoditiesTeam leadership and project coordinationCost negotiation and manufacturing process understandingSAP module expertise with MM and Finance experienceCost target achievement through strategies and negotiationsRequirements:8-10 years...