ITC Senior Team Lead

Job Description Kenvue Is Currently Recruiting For a ITC Senior Team Lead - Collections What We Do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you Join us in shaping our futureand yours. Role Reports To Global Process Owner I2C Location: Asia Pacific, India, Karnataka, Bangalore Work Location: Hybrid What You Will Do Kenvue is recruiting for an Invoice to Cash Senior Team Lead to oversee its Invoice to Cash team, encompassing Collections and Disputes/Deductions Management. The role will be based in Bengaluru. As a senior team lead, you will help lead daily operations and process improvement initiatives while ensuring adherence to compliance and performance standards. This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue. Within Kenvue's Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. What You Will Do Leadership and People Management: - Provide direction, guidance, and oversight to the core team, serving as a key point of escalation for your direct reports - Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded. - Help promote a culture of compliance and proactive root cause problem-solving - Support and connect with internal stakeholders (Business Unit Finance, A2R, Sales, Customer Services, Deliver, Compliance) to build positive long-term relationships Drive Operational Excellence - Help set and execute against key KPIs and targets - Support enterprise technology implementation and deployment - Ensure all processes are compliant with internal and external audit requirements Collections Management Oversight - Activity oversight inclusive of but not limited to: - Manage new customer setups and assign profiles to collections specialists. - Generate and review collections worklists for timely follow-ups to support cash flow. - Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed. - Manage customer credit holds and communicate status updates. - Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly. - Identify/execute opportunities for process improvements to increase efficiency. - Perform and support financial closings. Deductions/Dispute Management Oversight - Activity oversight inclusive of but not limited to: - Identification of customer deductions - Collection of support documentation - Root cause analysis and deduction resolution - Process deduction adjustments and write-off balances - Reporting & Analytics Required Qualifications What We Are Looking For - Bachelor's degree in finance, accounting, or related field. - Minimum 4-6 years of relevant Finance experience, with expertise across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, and/or AR Reporting - Strong understanding of credit risk analysis, collections strategies, and/or dispute management. - Experience working in shared services or a global business services environment. - Fluent in English, with excellent communication and stakeholder management skills - Ability to work individually and in a team-oriented environment. - A can-do attitude and ability to work on multiple tasks with minimal supervision. - Ability to work under pressure with excellent problem-solving skills. Desired Qualifications - Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required - Proficiency in ERP systems (SAP or equivalent) and cash application tools (e.g., HighRadius). - Knowledge of automation tools and technology used in financial operations. - Demonstrable experience delivering results while servicing global customers and stakeholders. What's In It For You - Competitive Benefit Package - Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More - Learning & Development Opportunities - Employee Resource Groups Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation. For further information, and to apply, please visit our website via the Apply button below.