Manager, Sales Technology

Summary of Position The Business Analyst is a key strategic and operational partner within our Solutions team responsible for leading the delivery of end-to-end solutions that enable decision-making across the Sales organization including Sales Reps Managers Leadership and Marketing This role combines strong business acumen analytical thinking and solution-oriented leadership The Business Analyst works closely with stakeholders to understand business needs translates them into clear technical requirements and collaborates with developers testers and product owners throughout the design testing and deployment phases The ideal candidate takes ownership of solution delivery proactively engages stakeholders and ensures that all solutions are intuitive scalable and aligned with strategic business goals Key Responsibilities The Manager Sales Technology Analytics Enablement Professional Path is primarily responsible for leading the sales technology and analytics division to enhance sales team effectiveness through technology You will tap into advanced technology and analytics solutions to drive optimal sales processes and support the sales force Specifics include Develop and nurture strong relationships with stakeholders Prioritize enhancements and new features for digital products Manage geographical scope including market region alignment and deployment plans Identify business opportunities to enhance product adoption Develop digital dashboards to assess user behavior and performance Analyze and document business processes Partner with cross-functional teams to define and document requirements for technical solutions Create and disseminate communications and training materials to assist teams in transitioning to digital products Stakeholders Lead the team and take accountability for deliverables challenging and refining concepts with the Product Owner requestors and other stakeholders Gather and analyze requirements applying expertise to design effective solutions Develop communication plans and collaborate closely with Developers Solution Architects Product Owners Project Managers Data Architects and other stakeholders to ensure clear understanding of requirements Act as a liaison between business stakeholders and technical teams ensuring alignment on deliverables and timelines provide expert consultation to the development team when clarification is needed Partner with QA Testers to define acceptance criteria and quality standards and coordinate testing efforts with Developers and business stakeholders Coach Analytics Developers on UX UI principles documentation standards and best practices Products Solutions Design end-to-end solutions that meet business needs and adhere to usability and design best practices Ensure the needs of personas and business owners are addressed in both user experience UX and user interface UI aspects Connect different solution components to deliver cohesive aligned solutions Produce comprehensive documentation Stories outlining enhancement needs design and implementation plans to guide Developers and QA Testers Process Lead requirements gathering for solutions identifying key metrics data sources visualizations and user interactions Translate requirements into detailed specifications and acceptance criteria using tools like JIRA and Confluence Maintain transparency by documenting progress and facilitating stakeholder decision-making Coordinate with Developers QA Testers and requestors to ensure solutions meet business needs Lead grooming sessions to clarify development questions and coordinate with requestors for further clarifications Coordinate with the development team to maintain proper documentation in a knowledge-designated platform such as Confluence Key Requirements Minimum Qualifications 6-10 years of total experience 5 years of applicable experience as Business Analyst Bachelor s degree Strong leadership coordination and communication skills Excellent understanding of business strategy key commercial processes and analytical skills to understand structure and describe business requirements to the development team Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff business stakeholders and senior management Experience in Agile projects involving multiple countries and business stakeholders Working understanding of Salesforce com AWS and or other cloud CRM or data platform Knowledge of IT tools like Jira Confluence MS Excel PowerPoint Project Manager skills is an asset Experience in the medical device or pharmaceutical industry is an asset Work hours 1 PM to 10 PM IST Relocation assistance Yes Employment Scams Alcon is aware of employment scams which make false use of our company name or leader s names to defraud job seekers Alcon does not offer any positions without interview and never asks candidates for money All our current job openings are displayed here on the Careers section of our website where you can search for open positions and apply directly If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent we strongly recommend you do not respond send money or personal information and check our website for current job openings ATTENTION Current Alcon Employee Contingent Worker If you are currently an active employee contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason