Team Lead, Client Servicing

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Job descriptionBandwidth tracking and resource allocation Monitoring the volume and bandwidth of team members to ensure resources are effectively utilized Observing the trend and developing projecting models to anticipate future workload demands and plan accordingly Process improvement and optimization Analyse existing processes to identify inefficiencies redundancies and streamline workflows and improve efficiency Cross-team collaboration to integrate process improvements Documentation and standardization Develop and maintain detailed documentation for workflows processes and SOPs Stakeholder management Act as a POC between the JBS team and key stakeholders Sharing regular updates and reports on workflow performance resource utilization and project progress Manage stakeholder expectations ensuring that deliverables meet timelines and quality standards Operational activities and performance monitoring Oversee daily operations to ensure workflows are running smoothly and efficiently Address operational issues as they arise and implement corrective actions to prevent reoccurrence Identify skill gaps within the team and arrange for necessary training or upskilling Prepare contingency plans to manage workflow disruptions effectively Setting up new reports and dashboards and leveraging these tools to support data-driven decision-making Employee specification Educational qualification Graduates Postgraduates from any field Shift timings 1pm-10pm IST Skill-set Adobe Workfront JIRA or any project management tools experience 7-10 years of professional experience in Workflow operations Location Gurugram Haryana Location On-site Gurugram HRJob Tags JBSIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL