Field Service Management(FSM)

4 weeks ago

Hyderabad, Telangana, India Providence India Full time
Job Description

Job Summary:

We are seeking a skilled ServiceNow FSM Specialist to design, implement, and optimize ServiceNow Field Service Management solutions. The ideal candidate will have a strong technical background, experience in FSM workflows, and relevant certifications to ensure effective delivery of FSM solutions tailored to business needs.

Key Responsibilities:

1. FSM Solution Design and Implementation:

- Analyze business requirements to design and configure ServiceNow FSM modules.
- Implement FSM workflows, dispatch processes, and mobile solutions.
- Customize FSM capabilities, including work orders ,asset management, Dynamic Scheduling and Dispatch, Mobile Access, Inventory Management, Knowledge Management, Customer Engagement, Integration

1. Integration Management:

- Integrate ServiceNow FSM with third-party systems like CRM, ERP, and IoT platforms.
- Ensure seamless data exchange using APIs and other integration methods.

1. Optimization and Support:

- Monitor FSM performance and recommend enhancements.
- Resolve technical issues and provide support to end-users.
- Conduct system upgrades and ensure minimal downtime.

1. Training and Documentation:

- Provide training to end-users and administrators on FSM functionalities.
- Develop comprehensive documentation, including technical designs and user manuals.

1. Stakeholder Collaboration:

- Work closely with cross-functional teams, including operations, IT, and field service teams.
- Engage with stakeholders to gather feedback and refine FSM solutions.

Key Skills and Qualifications:

- Proven experience in implementing and managing ServiceNow Field Service Management solutions.
- Strong understanding of FSM workflows, including scheduling, dispatching, and asset management.
- Expertise in ServiceNow platform capabilities and scripting (JavaScript, Glide).
- Knowledge of integration tools (REST/SOAP APIs, MID Server).
- Experience with mobile application customization for FSM.
- Problem-solving and analytical skills to address business needs.

Certifications (Required):

- ServiceNow Certified Implementation Specialist Field Service Management (CIS-FSM).
- ServiceNow Certified System Administrator (CSA).

Preferred:

- ITIL Foundation Certification.
- ServiceNow Certified Application Developer (CAD).

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