LMS & CMS Administrator

Job Description

Description and Requirements

At BMC trust is not just a word - it's a way of life Description And Requirements

CareerArc Code

CA-JF

Hybrid

At BMC trust is not just a word - it's a way of life

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

The Worldwide Sales Enablement team is responsible for developing trainings, managing the execution of consistent global strategies, programs, and methods which technically and professionally enable the Sales and Solution Partners to successfully and reliably implement BMC solutions in the marketplace.

This role, within the Worldwide Sales Enablement team, will be responsible for handling routine administrative tasks, including managing the LMS & CMS, user group permissions, content maintenance, updating system records, testing new releases, educating the team on the new releases and features, and responding to inquiries. This person may also assist with user support, engaging with vendors to drive resolution to issues and submit feature requests.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

- Completely manage and support our Learning Management System, Cornerstone OnDemand. This will include assisting the team with queries, keeping the team up to date with the latest releases, troubleshooting for issues, user support, and engaging with vendors to drive resolution to issues and submit feature requests.
- Provide administrative support for our Knowledge Management tool, Seismic. This will include the development and maintenance of custom pages, creating and maintaining content libraries, performing a sanity check across the tool.
- Maintain awareness of new software features and possible benefits to the team.
- Assist the team with the setup of new sessions, trainings, courses, pages, certificates, etc.
- Design and deliver custom dashboards and analytics to track learning engagement, compliance, and performance metrics.
- Work with our software vendors to resolve issues and drive new feature enhancements.
- Monitor content published within our tools to ensure they remain current and that they comply with naming conventions and standards.
- Assist with ongoing content clean-up in our tools by working with the team to identify content to remove, update, or deactivate

Other Responsibilities

- Research, test, and implement new tools, solutions, and approaches that will help to improve productivity or user experience.
- Utilize project management skills to identify requirements, develop project schedules, and monitor progress of key innovation initiatives.
- Stay current with LMS trends, best practices, and emerging technologies in digital learning.
- Lead or participate in cross-functional projects to enhance the digital learning ecosystem.
- Develop and deliver training materials, user guides, and FAQs for learners, managers, and administrators.
- Conduct onboarding sessions for new LMS users and administrators.
- Curate and manage third-party content libraries (e.g., LinkedIn Learning) and ensure alignment with internal learning objectives
- Conduct UAT (User Acceptance Testing) for new features, system upgrades, and customizations.
- Manage system integrations with HRIS

To ensure you're set up for success, you will bring the following skillset & experience:

- 4-5 years of relevant administration experience, preferably in a high-tech environment, and including an emphasis on the operational responsibilities for learning, content and knowledge management tools.
- Experience using Cornerstone On Demand (CSOD) and Seismic tool is desirable.
- Ability to learn new software and business applications quickly.
- Excellent communication and interpersonal skills.
- Creative and able to communicate ideas visually, verbally, and in writing.
- Self-starter with an ability to work independently and engage others for support and input.
- Excellent analytical, troubleshooting, decision making, organizational and time management skills with an emphasis on high attention to detail.
- Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner.
- Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines.
- Proven ability to build long-term relationships with a diverse set of cross-functional business partners at all levels.
- Demonstrated experience applying AI to streamline operational workflows, managing content across platforms and enhance user experience will be an added advantage.
- Knowledge of the following tools would be good to have.
- Basic HTML/CSS
- Camtasia
- Vyond

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,725,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.