Senior Analyst

1 day ago

Chennai Tamil Nadu, India T2S Software Solutions Full time

The job roles and responsibilities are Monitoring Live Orders Ensure real-time tracking and management of orders Address any issues promptly to guarantee timely deliveries Refund Management Handle and process refund requests efficiently Ensure customer satisfaction by resolving refund-related queries swiftly Handling Post-Delivery Queries Address customer and client inquiries post-delivery Resolve any issues or complaints to maintain high service standards Integrating New Clients and Generating Revenue- Onboard and integrate new clients into our delivery system Identify and leverage opportunities to increase revenue through enhanced service offerings Order Monitoring Agent Track and manage live orders Proactively identify and resolve delivery issues Communicate with delivery drivers to ensure timely and accurate deliveries Maintain accurate records of refunds and related transactions Communicate with customers to ensure their concerns are addressed Provide solutions to any issues arising after delivery Ensure customer satisfaction through effective problem-solving Client Integration and Revenue Generation Agent- Onboard new clients and integrate them into our system Provide training and support to new clients Identify potential revenue streams and implement strategies to capitalize on them Sales Upselling Experience Candidates should have prior experience in sales upselling or cross-selling to effectively drive customer engagement and boost revenue Requirements Proficient in written verbal communication Effective communication and interpersonal skills with the ability to collaborate across teams and cross-functions Excellent analytical skills attention to detail and quick thinking Solid experience with CRM software and MS Office Experience delivering client-focused solutions to customer needs Strong verbal and written communication skills

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