Senior Analyst

Job Description

Senior Analyst - Workplace Technologies and Communications

Department: Information Technology | Location: Bangalore

Reports to: Manager - Workplace Technologies | Direct Reports: 0

We're Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.

WHAT'S THE MISSION FOR THIS ROLE

Partnering with our brands globally, and all key functional areas you will deliver technology that

enables the businesses to realise it's vision and strategy. You will understand relevant business

processes, suggest continuous improvements / new initiatives which you will then design,

build, test and deliver technical solutions to the end-user. This is a multi-faceted role that has

great opportunities to explore new technologies.

WHAT DOES THIS ROLE DO

You will be responsible for:

Technology

- To Provide insight into how we can deliver the best technological solutions driving the most value for the wider organisation.
- Develop ideas, processes and technical solutions that improve our offering.
- Use technical expertise to deliver the right solutions and services for Pentland.
- Ensure the platforms have the right level of availability, aligned to the requirements of the solution and the agreed budget.
- Responsible for delivering all the service and project related elements of the technology area you own.
- Ensure the right technical governance is adopted and documentation is in place.
- Be a subject matter expert on LAN/WAN technologies recommending best of breed solutions to meet Pentland's ever-changing technology and physical landscape.
- Understand the importance of LAN perimeter security to protect Pentland's network and data integrity.
- Keep abreast of advances in communications technology such as SD-WAN, next generation
- firewalls and WAN optimisation.

Solution and Project Delivery

- Understand overall project methodology and how to work within a project environment.
- Ensuring procedures related to identification, changes, testing, documentation, approval and communication of any modification to the system are followed.
- Supervising the implementation of changes to the system, including those which have a multi-brand and global impact. Including active and positive adherence to Pentland and its change control.
- To help deliver project tasks within agreed timescales and budget.
- Be part of project teams and contribute to the planning and resourcing of project tasks where appropriate.
- Identify technical solutions for problems, improvements and developments.
- Ability to recognise and communicate global implications of changes.

Support and Service

- Ensure excellent support is provided to the business in the day-to-day running of the operational business systems.
- Understand the impact of the change (big or small) and being able to sign off the right solutions.
- To support the Workplace Technologies Manager and VP of Global Technology & Security Operations with regards to ad-hoc department activities.
- Work with regional and local teams in implementing and supporting solutions.
- Monitor and maintain Pentland's SD-WAN, LAN and WLAN estate across all sites.
- Ensure all inter-site and internet connectivity is right sized to meet demand.
- Ensure Pentland's WLAN estate is available across all sites and can meet current and future
- demands.
- Ensure Pentland's remote access solution is maintained and available.
- Monitor and report on third party comms providers such as BT to ensure their service is within SLA.
- Contribute to the Release & Change management forums where is needed (CRB, TAB & CAB).
- Provide an escalation point for technical Analysts.

WHAT DO I BRING TO THE ROLE

Technology

- 3rd line troubleshooting.
- In depth knowledge of Microsoft InTune MDM.
- Knowledge Pentland's monitoring tools e.g. Solar Winds and the ability to react to alerts.
- Sophos Anti-Virus management.
- Advanced Windows 11 desktop environments.
- Apple Mac hardware and OSX an advantage.
- Apple Mac device management technologies an advantage.
- A broad knowledge of advances in workplace technologies and how we can best adopt them
- Office 365 - Hybrid setup, deployment, support and administration.
- Azure experience.
- Advanced SD-WAN support and configuration (Cato Networks or similar).
- Advanced Aruba switch configuration and support.
- Advanced Aruba WLAN configuration and support.
- Legacy Cisco switch support.
- WMS and RDT (handheld scanners) troubleshooting in a warehouse environment.
- Successful implementation of finance transformation initiatives.
- High levels of team engagement and retention.

Teamwork

- Ability to build and maintain relationships with internal and external teams and clients.
- Excellent communication skills, both oral and written, including ability to conduct formal and informal presentations and workshops with the ability to communicate across all levels of the business.
- An excellent understanding of great customer service.
- A good team leader, working with the other members of the Service Delivery/Pentland IT team to set up people and projects for success.
- Exceptionally well organised and able to prioritise, communicate and manage expectations with various levels of stakeholders.
- Able to work independently, with a confident, assertive and customer focused outlook.
- Committed to having a continuous improvement mind-set that spans people, processes, technologies and own self.
- Able to demonstrate positive attitude - go the extra mile, committed, willing to take on challenges and has a can-do mind-set.
- Knowledge of ITIL processes.
- Able to deliver quality work and to commit to and meet deadlines.
- Ability to deliver our Business Continuity Plan.

We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.