Senior Principal Consultant
3 weeks ago
Job Description Inviting applications for the role of Senior Principal Consultant - Senior Customer Experience (CX) Analyst - IT Support In this role, you will be responsible for transforming user feedback, behavioural data, and operational metrics into actionable insights that improve digital and human-assisted support channels. The ideal candidate will work closely with CX managers, automation teams, and IT stakeholders to enhance self-service, chatbot performance, and overall user satisfaction. Responsibilities .Track and analyze Experience Level Agreements (XLAs) across IT support channels, providing root cause analysis and actionable insights. .Monitor chatbot usage and performance, identifying drop-offs, unresolved intents, and optimization opportunities in collaboration with AI/automation teams. .Evaluate self-service portal engagement, identifying content gaps and UX friction points using user journey data, search analytics, and feedback. .Design and maintain dashboards and reports that translate raw data into clear, actionable recommendations for CX managers and senior leadership. .Support Voice of Customer (VoC) programs by synthesizing CSAT, CES, sentiment, and survey feedback to identify trends and prioritize improvements. .Partner with CX managers and digital leads to test and validate enhancements to chatbot flows, support content, and user journeys. .Provide data-driven input into digital support campaigns to improve adoption, resolution rates, and user satisfaction. .Contribute to continuous improvement cycles, including service reviews, problem-solving workshops, and post-incident analysis from a user perspective. Qualifications we seek in you Minimum Qualifications .Proficiency in data analytics and BI tools (e.g., Power BI, Tableau, Excel, Qualtrics, Medallia). .Experience analyzing chatbot performance (containment rate, escalation logic, drop-offs). .Familiarity with digital adoption tools and self-service portal analytics. .Strong written and verbal communication skills to present insights to non-technical stakeholders. .Experience working in agile, cross-functional environments. .Certification in CX tools (e.g., Qualtrics, CCXP) is added advantage Preferred Qualifications/ Skills .Certification in CX tools (e.g., Qualtrics, CCXP) is added advantage - - - - - -
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Senior Consultant- Software Engineering
2 weeks ago
Hyderabad, Telangana, India Principal Financial Full timeResponsibilities About the Role We are in search of a Senior Consultant - Software Engineering to become part of our top-tier engineering team in Pune Hyderabad This presents a meaningful role to lead solution architecture and innovation for our cloud platform initiatives You will be instrumental in propelling our cloud transformation programs forward...
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Senior Principal Consultant Oracle Apps Technical
58 minutes ago
Hyderabad, Telangana, India GENPACT Full timehttps genpactonline sharepoint com sites Textio JD Repository Shared Documents JD to be used New Boilderplate - 28 Jun Working Folder Senior Principal Consultant Oracle Apps Technical docx web 1
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Principal Consultant
2 weeks ago
Hyderabad, Telangana, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob DescriptionJob Title: Principal Consultant - Adv. & MgmtReq Id: 111212City: HyderabadState/Province: TelanganaPosting Start Date: 11/13/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....
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Principal Consultant
15 hours ago
Hyderabad, Telangana, India Wipro Full time ₹ 24,00,000 - ₹ 60,00,000 per yearJob DescriptionJob Title: Principal Consultant - Tech & ImplReq Id: 113331City: HyderabadState/Province: TelanganaPosting Start Date: 11/21/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....
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Principal Consultant
1 week ago
Hyderabad, Telangana, India Datavail Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDescriptionTitle: Principal ConsultantLocation: HyderabadEducation: Any DegreeExp Level: 10+ Years1. At least 3 end-to-end project implementation experience in Oracle Financials implementation projects.2. Hands-On experience in Oracle Financials Cloud3. Be able to prepare and execute test scripts related to Financials Cloud4. Be able to coordinate with...
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Senior Principal Consultant
3 weeks ago
Hyderabad, India Genpact Full timeJob Description Inviting applications for the role of Senior Principal Consultant - IT Ops In this role, you will lead major incident response, coordinate technical teams, ensure service reliability, and support executive users while driving automation and continuous improvement across IT operations. Responsibilities - Serve as Tier 2 support for IT...
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Senior Principal Consultant
1 week ago
Hyderabad, India Genpact Full timeJob Description Inviting applications for the role of Senior Principal Consultant - IT Ops In this role, you will lead major incident response, coordinate technical teams, ensure service reliability, and support executive users while driving automation and continuous improvement across IT operations. Responsibilities .Serve as Tier 2 support for IT...
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Senior Principal consultant- Java Developer
2 weeks ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Senior Principal Consultant
2 weeks ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Principal Consultant
1 week ago
Hyderabad, Telangana, India Winfo Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole Overview:We are seeking a seasoned Oracle Fusion Finance/PPM Principal Consultant with strong functional expertise, excellent communication skills, and proven client-facing experience. The ideal candidate will lead Oracle Fusion implementations and support engagements, ensuring high-quality delivery and client satisfaction.Key Responsibilities:Lead...
