High Salary: RCO Manager Investigations, SIV

2 days ago


India Amazon Music Full time

Job Description

Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.

Registration and Compliance (RCO) is looking for an investigation manager with a passion for leading an operation team in India. You will be responsible for managing the Seller Identity Verification team as a front line manager, which consists of 15 to 20 investigators. The objective of SIV is to verify the identity of new sellers, on-board good sellers and eliminate bad actors through the investigation process.

The primary role of this position is to provide leadership and guidance to the team members under supervision, manage them to achieve the productivity and quality goals, and meet expected service levels, while working closely with the program team, process owners, training, workforce management, analytics, and other teams in RCO.

You will be working in a fast-paced environment where every day brings new challenges and new opportunities. You should have good communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.

Key job responsibilities
- Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets.
- Manage a team of 18 employees.
- Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.

Basic Qualifications

- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Bachelor's degree
- Have experience in operations in multinational companies.
- Ability to hire and develop a team
- Relevant industry experience (3-6 years) in operations, risk, fraud investigations etc.
- Operational excellence skill & project management experience.
- Operational, managerial, analytical and interpersonal skills
- Advanced working knowledge of MS Office (esp. MS Excel, Word).

Preferred Qualifications

- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques
- Multi-lingual skills, such as Chinese and Vietnamese.
- Fraud investigations/Credit Approval/Claim processes and/or Financial Risk Management Operations that would be a value add to this experience.
- Experience in a customer focused field or business
- Six Sigma Black belt/green belt or equivalent working experience.
- Advanced qualifications such as MBA would be advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.



  • India Amazon Music Full time

    Job Description Description Are you curious about where your career in operations might take you Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala,...

  • Principal Investigator

    19 hours ago


    Bengaluru, India Glance Full time

    Job Description We are seeking exceptional Principal Investigators (PIs) to lead cutting-edge research in areas such as Computer Vision, Machine Learning, AI, and Computational Imaging. These roles are ideal for individuals with a strong academic background who also understand how to navigate the constraints and opportunities of applied, product-focused...


  • India, Spain TechData Full time

    Job Description Job Purpose: The Manager Investigations supports the Director Global Investigations in conducting and managing internal investigations maintains oversight on progress and quality of selected investigations. While conducting investigations, they will collaborate with other departments globally to ensure progress and effective communication...


  • Bengaluru, India JPMorganChase Full time

    Job Description Job Description Are you ready to elevate your investigative skills Join JP Morgan&aposs Global Security team as a Vice President, Investigator, where you&aposll lead crucial investigations into internal employee matters and fraud events. This role is key to maintaining the highest standards of security and integrity, encompassing policy...


  • India Allied Universal Full time

    Job Description Overview Company Overview: Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU...


  • India Amazon Music Full time

    Job Description Description Job summary Investigation Specialist (Work from Home) Please note that this job is a seasonal role (FTC) on the payroll of Amazon. About the team The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and...


  • India ICON Full time

    ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. **What you will be doing**: - Deploy GSSO site strategies by qualifying and activating assigned...


  • India myGwork - LGBTQ+ Business Community Full time

    Job Description This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams...


  • India Amazon Music Full time

    Job Description DESCRIPTION At Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our businesses are talented employees who are strong owners, insist on the highest standards, and obsess over our customers. When employees are raising concerns, we owe them a...


  • India RED Global Full time

    Project Manger - Pharma - Remote - 12 month contract, extendableThe Project Manager will lead the delivery of SAP S/4HANA initiatives within a pharmaceutical environment, ensuring alignment with business processes, compliance requirements, and strategic transformation goals. The role will include overseeing upgrades to RISE with SAP, managing third-party...