Senior Manager- Invoice To Cash

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of SrManager- AR Tower Lead

Responsibilities

- Lead the entire OTC tower, overseeing multi-functional teams including Billing, Cash Application, Customer Master Data (CMD), and Collections.

- Manage and provide guidance to FLMs (Band 4C) and their teams, ensuring consistent execution of day-to-day operations, SLA/KPI adherence, and process accuracy.

- Serve as the single point of accountability for all OTC operations within the tower, driving end-to-end process ownership.

- Develop and execute strategic plans to optimize AR, reduce DSO, improve cash flow, and ensure compliance across the OTC tower.

- Monitor operational performance metrics, KPIs, and SLAs, analyzing trends and driving corrective or improvement actions.

- Partner with other towers (P2P, R2R) to ensure smooth cross-functional processes, seamless data flow, and alignment with organizational objectives.

- Drive process improvement initiatives, automation projects, and standardization efforts across the OTC tower.

- Oversee month-end and quarter-end close activities, ensuring timely billing, reconciliations, reporting, and governance compliance.

- Act as SME for OTC processes, including Billing, Cash Application, CMD, Collections, Write-offs, Order Management, Treasury, and regulatory compliance (SOX, statutory).

- Lead stakeholder management for clients, business partners, and internal teams provide updates on performance, escalations, and risk mitigation strategies.

- Coach, mentor, and develop FLMs and senior team members, ensuring succession planning and capability building.

- Manage strategic escalations, complex disputes, and high-value collections issues, ensuring resolution aligned with company policies.

- Ensure audit readiness and compliance across all processes support internal and external audit activities.

- Lead cross-regional and global projects, driving adoption of new systems, tools, and process enhancements within OTC.

- Champion a culture of operational excellence, customer-centricity, continuous improvement, and compliance across the tower.

- Budgeting, resource planning, and workforce management for the OTC team, ensuring optimal staffing and utilization.

- Provide periodic reporting and insights to senior leadership on AR performance, collections effectiveness, process KPIs, and risk mitigation.

Qualifications

Minimum qualifications

- B.Com graduation (MBA - Finance preferred)

- Bachelor's degree in Finance, Accounting, Business Administration, or related fieldMaster's degree or professional certifications (CPA, CMA, ACCA, CIMA) preferred.

- 14+ years of experience in Order-to-Cash (OTC) operations, with extensive exposure to Billing, Cash Application, Customer Master Data (CMD), and Collections.

- Proven track record of leading multi-functional OTC teams, including FLMs (Band 4C) and their respective teams.

- Strong expertise in Accounts Receivable, Billing, Cash Application, CMD, Order Management, Write-offs, Treasury operations, and dispute resolution.

- Demonstrated experience in cross-functional and multi-tower operations (OTC, P2P, R2R) with seamless coordination between teams.

- Proficiency in ERP systems (SAP, Oracle, D365, Navision, or equivalent) and collections/billing tools (Salesforce, Dunning systems).

- Advanced Excel, reporting, analytics, dashboarding, and data-driven decision-making skills.

- Strong understanding of compliance, SOX, audit requirements, and statutory regulations.

- Excellent strategic thinking, problem-solving, and decision-making skills, with the ability to manage escalations and complex operational challenges.

- Proven stakeholder management and communication skills for senior leadership, clients, and internal teams.

- Experience in driving process improvement, automation initiatives, and standardization projects across the OTC tower.

- Ability to coach, mentor, and develop FLMs and senior team members, ensuring succession planning and capability building.

- Exposure to project management, change management, and global/regional initiatives.

- Strong budgeting, resource planning, and workforce management skills for large teams.

- Ability to foster a culture of operational excellence, customer-centricity, compliance, and continuous improvement.

Preferred qualifications

- Excellent Interpersonal Skills

- Proficient in MS Office applications, especially in MS excel

- SAP knowledge and experience in generating reports from SAP would be an added advantage

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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