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07/05/2025 Escalation Specialist

1 month ago

Bengaluru, Karnataka, India Amazon Full time

Job Title: Escalation Specialist

About the Role

The Amazon Global Security Operations Centre (GSOC) is responsible for mitigating security and operational risks to our associates, physical assets, and brand. We are seeking an Escalation Specialist to work at our GSOC- India office, supporting Amazon Worldwide Stores with 24/7 services including alarm monitoring and response, incident triage, and crisis management.

Key Responsibilities
  • Provide support to delivery associates on-road and customers receiving shipments or services from Amazon by researching and troubleshooting with internal tools.
  • Triage and prioritize incoming incidents and collaborate with crisis management leadership.
  • Transfer lower severity calls to appropriate partners, including Customer Service and Shipping/Delivery.