08/04/2025) Program Manager, Last Mile Analytics and Quality

2 weeks ago


Hyderabad, Telangana, India Amazon Full time
Amazon's Last Mile Analytics & Quality Maps team is building geospatial infrastructure to power the Last Mile delivery network that will deliver packages to hundreds of millions of customers around the world. The Amazon Maps Data team builds systems that model the real world to enable routing for drivers. The GIS team works cross-functionally to seamlessly curate and enhance last mile delivery network and geospatial data quality. Our team is seeking a passionate and data-driven GIS Program Manager to lead our efforts in enhancing driver experience and operational efficiency through advanced spatial analysis.
This role is inherently cross-functional- you will work closely with engineering, operations, business intelligence and other teams on last mile delivery challenges. Through close collaboration and by conducting analysis using spatial techniques and data visualizations, you will drive these challenges to resolution.
The ideal candidate has a background of GIS expertise, logistics understanding, project management skills, and a strong customer-centric approach to drive improvements in last-mile delivery. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities
Program manage GIS-based solutions for last-mile delivery challenges, through problem identification, scoping, creating and delivering long-term solutions, cross collaborating with technology, product, program, business, and operations teams.
Serve as a subject matter expert in GIS applications and Geospatial (or spatial) analysis, spatial data visualization to various teams like technology, product, program, business, and operations.
Develop and implement strategies for continuous map updates and improvements based on driver feedback, delivery data, and emerging GIS technologies.
Coordinate cross-functional projects to standardize GIS procedures and eliminate root causes for map data inaccuracies within current systems.
Extract valuable insights from spatial and non-spatial data sets using GIS tools and techniques
Support Map data evaluations and quality assessment through insight sharing- 2+ years of program or project management experience
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience with spatial analysis, GIS tools (QGIS etc.) and data visualization
- Experience in SQL and any scripting languages (Python, JavaScript)- Worked on proprietary and open source GIS libraries like GDAL, OGR, Geo Tools
- Working experience on front end web map application development with Leaflet, Typescript, Open Layers
- Knowledge on Map Navigation models like OSM and managing open source spatial databases like Post GIS
- Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Hyderabad, Telangana, India Amazon Full time

    Amazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) to improve geospatial data coverage and quality. The program manager will drive initiatives partnering with various Last Mile teams to reduce delivery defects while improving Last Mile operational efficiency.An ideal candidate has solid program...


  • Hyderabad, Telangana, India Amazon Full time

    About the Role">We are seeking a Geospatial Data Coverage Specialist to join our Last Mile Analytics and Quality team. As a key member of this team, you will drive initiatives partnering with various Last Mile teams to reduce delivery defects while improving Last Mile operational efficiency.">Key Responsibilities">">Develop and implement processes to improve...


  • Hyderabad, Telangana, India Amazon Full time

    Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and...


  • Hyderabad, Telangana, India Amazon Full time

    Data-Driven Decision Making for Operational ExcellenceAmazon is seeking an experienced Business Intelligence Engineer to join our Last Mile Quality team. In this role, you'll be responsible for shaping the strategy and direction of customer-facing products that drive quality improvement through global address management programs.You'll partner closely with...

  • Program Director

    2 weeks ago


    Hyderabad, Telangana, India Amazon Full time

    **Job Description:**We are looking for an experienced program manager to lead initiatives that improve geospatial data coverage and quality. As a program director, you will be responsible for driving performance improvement projects, developing and monitoring program metrics, and identifying patterns of defects to reduce delivery issues.Key Job...


  • Hyderabad, Telangana, India Amazon Full time

    About the Role:We are looking for a skilled Transportation Quality Specialist to join our team at Amazon. In this role, you will be responsible for providing support to our Last Mile team, handling various tasks related to transportation processes and optimization.Key ResponsibilitiesAct as the primary point of contact for Last Mile team members, handling...


  • Hyderabad, Telangana, India Amazon Full time

    Key Responsibilities* Program manage the solution for last mile related problems from identification, scoping, and sizing to creating long-term solutions in partnership with tech, product, business, and operations.* Define success criteria for programs and audit processes, creating and driving the right metrics to track and influence program health.*...


  • Hyderabad, Telangana, India Amazon Full time

    Company Overview: Amazon is a global leader in e-commerce, operating sites in multiple countries and maintaining a worldwide network of fulfillment centers.">Job Description: We are seeking an enthusiastic and customer-obsessed Program Manager to manage projects, implement and improve metrics, and work with various teams to create solutions for our internal...


  • Hyderabad, Telangana, India Amazon Full time

    In this challenging yet rewarding role, you will oversee the development and execution of a comprehensive strategy for quality improvement through global address management programs. As a Business Intelligence Engineer on the last mile quality team, you will work closely with product and technology teams to define and build innovative customer-facing...


  • Hyderabad, Telangana, India Amazon Full time

    Job DescriptionWe are looking for a highly detail-oriented and organized Last Mile Analytics Specialist who can facilitate communication between teams and stakeholders. The ideal candidate should have superior verbal and written communication skills, strong organizational abilities, and experience in juggling multiple tasks simultaneously.The Transportation...


  • Hyderabad, Telangana, India Amazon Full time

    We are looking for a highly skilled Last Mile Analytics Lead to join our team. As a Business Intelligence Engineer, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience.Your primary goal will be to define and build innovative and delightful experiences for customers. To achieve...


  • Hyderabad, Telangana, India Amazon Full time

    Amazon is committed to providing the best possible service to our customers. To achieve this goal, we need talented individuals who can help us shape the future of e-commerce. As a Business Intelligence Engineer of Amazon's last mile quality team, you will play a key role in ensuring that our products and services meet the highest standards of quality and...

  • Cluster Manager

    1 week ago


    Hyderabad, Telangana, India Meesho Full time

    Company OverviewMeesho is a leading e-commerce platform that connects buyers with sellers. As a Cluster Head for Last Mile operations, you will play a critical role in ensuring seamless delivery of products to our customers.Job DescriptionWe are looking for an experienced professional to oversee the onboarding and training of new partners for Last Mile...


  • Hyderabad, Telangana, India Amazon Full time

    **Program Management Opportunity:**We are seeking an experienced program manager to lead initiatives that improve geospatial data coverage and quality. As a program director, you will drive performance improvement projects, develop and monitor program metrics, and identify patterns of defects to reduce delivery issues.Key Responsibilities:Drive performance...


  • Hyderabad, Telangana, India Amazon Full time

    As part of the Last Mile Science & Technology organization, you'll partner closely with Product Managers, Data Scientists, and Software Engineers to drive improvements in Amazon's Last Mile delivery network. You will leverage data and analytics to generate insights that accelerate the scale, efficiency, and quality of the routes we build for our drivers...


  • Hyderabad, Telangana, India Amazon Full time

    About the Role:As a Transportation Quality Specialist, you will play a critical role in ensuring the smooth operation of Amazon's Last Mile delivery services. You will act as the first point of contact for stakeholders, providing timely responses to related tasks and escalating problems to relevant owners/teams as needed.You will be responsible for...


  • Hyderabad, Telangana, India Amazon Full time

    Job DescriptionAs a Business Intelligence Engineer on Amazon's Last Mile Quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. This role requires a strong influencer who can align goals with Technology, Operations, and Finance teams, serving as the face of the...


  • Hyderabad, Telangana, India Amazon Full time

    About AmazonAmazon's success is built on a foundation of customer obsession. We're constantly looking for innovative ways to deliver exceptional customer experiences.We're seeking an experienced Data Quality Engineer - Last Mile Operations who will own the vision for quality improvement through global address management programs. As a key member of the last...


  • Hyderabad, Telangana, India Amazon Full time

    Job Description:">We are seeking a highly skilled Data Engineer II to join our team. As a member of our Last Mile Science & Technology organization, you will partner closely with cross-functional teams to drive improvements in Amazon's Last Mile delivery network.">Using data and analytics, you will generate insights that accelerate the scale, efficiency, and...


  • Hyderabad, Telangana, India Amazon Full time

    Key Responsibilities:Own the Program: Define and achieve KPIs; Drive performance improvement initiatives.Program Metrics: Develop and monitor program metrics to identify potential issues in last mile deliveries.Defect Reduction: Identify patterns of defects that will help us build initiatives to reduce defects at scale.Communication: Very good communication,...