Program Director

2 weeks ago


Hyderabad, Telangana, India Amazon Full time

**Job Description:**

We are looking for an experienced program manager to lead initiatives that improve geospatial data coverage and quality. As a program director, you will be responsible for driving performance improvement projects, developing and monitoring program metrics, and identifying patterns of defects to reduce delivery issues.

Key Job Responsibilities:

  1. Define and achieve key performance indicators (KPIs); drive performance improvement initiatives.
  2. Develop and monitor program metrics to identify potential issues in last mile deliveries.
  3. Identify patterns of defects that will help us build initiatives to reduce defects at scale.
  4. Ability to pull data and perform deep-dives and root-cause analysis as needed.
  5. Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.

About Our Team:

The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science, and Product teams to improve our products at scale.

What We're Looking For:

  • 2+ years of program or project management experience
  • Bachelor's degree or equivalent
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Knowledge of Lean principles and DMAIC methodology
  • Experience in MS Access and SQL
  • Experience in requirement gathering and ability to write clear and detailed requirement document

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