IT System Admin

4 weeks ago


Bengaluru, Karnataka, India ESK Technologies Full time
Role : IT System Admins L3

Years of Experience : 3-5 Years

Notice Period : Immediate Joiners

Work Location : Hyderabad

Work Mode : WFO/Hybrid/Remote

Requirements:

• Incident Management - Handle escalations from L1 support

• Troubleshoot and resolve hardware, software, and network-related incidents.

• Log and update incidents in the ticketing system, documenting resolution steps.

• Ensure incidents are resolved within SLA

• Perform regular maintenance of servers, storage systems, and network devices.

• Install, configure, and update operating systems (e.g., Windows Server, Linux, Any new OS).

• Write automation scripts in python or bash

• Maintain ansible playbooks

• Access Management for OnPrem and Cloud Servers

• Manage user accounts, roles, and permissions in LDAP, or other directory services.

• Resolve escalated issues related to user access, password resets, and permissions.

• Monitor user activity for security and compliance.

• Work with L3 or network teams for advanced network troubleshooting.

• Enforce and maintain security policies, including file and folder permissions.

• Identify potential security threats and escalate them to the security team.

• Use monitoring tools like Nagios, Zabbix, or SolarWinds to proactively identify potential

system issues.

• Respond to alerts generated by monitoring systems.

• Suggest and implement system improvements to prevent recurring incidents.

• Create and maintain documentation for standard operating procedures (SOPs).

• Identify and escalate complex issues that require L3 or vendor support.

• Collaborate with specialists or external vendors for hardware replacements or advanced

configurations.

Technical Skills Required:

• Deep understanding of Linux and other Operating Systems

• Proficient in Windows Server (2022) and Linux (RHEL, Ubuntu).

• Understanding of TCP/IP, DNS, DHCP, and VPN.

• Hands-on experience with user and group management

• Familiarity with backup software and disaster recovery best practices.

• Experience with system monitoring tools and basic scripting

• Ability to prioritize tasks in high-pressure situations.

• Strong troubleshooting and analytical skills.

• Good communication for resolving issues with users and escalating to L3 or external vendors.

• Fixing and Troubleshooting basic to advance level issues on Linux and Windows Servers

• Writing and maintaining ansible playbooks and inventory management.

• Experience with Storage Configurations LVM,NFS,Samba

• Networking Basics

• Hands on Experience in handling VM's

• Ability to troubleshoot any kind of Linux or Windows Server issues quickly.
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