Operations Associate

4 weeks ago

Mathura UP IN Samta Research Alliance Full time

Company Samta Research Alliance Private Limited Job Title Operations Associate Mail Handling CRM Management Location Mathura Address Jai Shree Complex 1st floor 105 Near Highway Plaza Salary Bracket 13 000 - 17 000 per month Job Type Full-time Saturdays Optional and Flexible Work Timings 9 45 am - 6 00 pm Laptop Reimbursement Available About Company At Samta Research Alliance Private Limited we are dedicated to delivering exceptional outcomes in academic research writing services Our team is driven by a passion for innovation providing top-notch support to scholars worldwide to help them achieve their academic goals Job Summary We are seeking a detail-oriented and proactive Operations Associate to join our team The ideal candidate will be responsible for handling incoming and outgoing emails responding to inquiries professionally and managing our Customer Relationship Management CRM system This role requires excellent communication skills strong organizational abilities and a customer-centric approach Key Responsibilities Monitor and manage company email accounts ensuring prompt and professional responses Draft review and send emails to clients partners and internal stakeholders Maintain and update records in the CRM system ensuring data accuracy and completeness Track customer interactions and follow up on pending communications Work closely with the sales and support teams to manage customer queries and service requests Generate reports from the CRM system to analyze customer trends and operational efficiency Assist in process improvements related to email communication and CRM management Ensure confidentiality and security of sensitive customer and company information Qualifications Skills Master s degree in Business Administration Communications or a related field Required Freshers are welcome Proven experience in email handling customer support or CRM management is a plus Strong written and verbal communication skills Proficiency in CRM tools such as Salesforce HubSpot or Zoho CRM preferred Ability to multitask and prioritize tasks effectively Strong attention to detail and organizational skills Ability to work independently and collaborate within a team Why Join Us Competitive salary and benefits package Opportunity to work in a dynamic and growing organization Professional development and career growth opportunities Collaborative and supportive work environment Laptop Kit will be provided If you are a proactive and detail-oriented professional looking to contribute to a fast-paced operations team we encourage you to apply Job Types Full-time Permanent Pay 15 000 00 - 17 000 00 per month Benefits Paid time off Location Mathura Uttar Pradesh Required Work Location In person Speak with the employer 91 8755650110

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