Operation Associate

2 weeks ago

Nadapuram KL IN XYLEM LEARNING Full time

Operations Associate The Operations Associate will support the day-to-day operational functions This role is critical to ensuring smooth backend processes efficient delivery of educational services student and educator satisfaction and scalability of business operations You ll work closely with cross-functional teams including product content sales and customer success to ensure operational excellence Location Nadapurram Experience 0 - 2 Education Any Degree Preferring Key Responsibilities 1 Daily Operations Process Management Monitor and manage the lifecycle of student teacher onboarding and engagement processes Ensure timely course scheduling material delivery and live class operations Maintain CRM and LMS platforms with accurate and up-to-date information o Troubleshoot operational issues in real-time and coordinate with support tech teams for resolution 2 Data Reporting Generate and analyze daily weekly monthly operational reports student progress course completion rates NPS etc Track key operational KPIs and suggest improvements o Assist in building dashboards and data pipelines for business intelligence 3 Cross-functional Coordination Collaborate with the sales and customer support teams to ensure seamless handoffs and service delivery Work with the product team to suggest operational workflow improvements and feature needs Liaise with educators tutors to ensure they are equipped with necessary resources and support 4 Process Optimization Identify gaps in operational workflows and propose process improvements Assist in implementing automation tools and SOP documentation to improve efficiency o Ensure compliance with internal and external quality standards 5 Customer Experience Support Work with the customer success team to resolve escalated operational issues Ensure students parents teachers have a seamless learning experience Key Requirements Bachelor s degree 1-3 years of experience in operations preferably in the EdTech or tech industry Strong organizational skills with keen attention to detail Proficient in MS Excel Google Sheets knowledge of tools like CRM Excellent communication and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Passion for education and technology is a big plus Job Types Full-time Permanent Pay From 17 500 00 per month Work Location In person

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