Branch Operations Manager
2 days ago
Job Description
Company Description
Utkarsh Small Finance Bank Limited (USFBL) is dedicated to providing banking and financial services, with a focus on underserved and unserved sections of the country. The Bank commenced operations on January 23, 2017, and its lending activities are primarily centered in rural and semi-urban areas. USFBL offers a wide array of products including microfinance loans, MSME loans, housing loans, personal loans, and commercial vehicle loans. The Bank also provides various digital services such as internet and mobile banking, online account opening, and Micro ATMs. Headquartered in Varanasi, Uttar Pradesh, the bank aims to enhance financial inclusion.
Role Description
This is a full-time on-site role for a Branch Operations Manager located in Varanasi. The Branch Operations Manager will be responsible for overseeing daily branch operations, ensuring compliance with banking regulations, managing customer service, and optimizing operational efficiency. Key tasks include managing branch staff, coordinating with headquarters, handling budgets, and implementing strategies for business development. The role also involves monitoring cash flow, risk management, and maintaining high levels of customer satisfaction.
Qualifications
- Experience in branch operations, risk management, and compliance
- Strong leadership and team management skills
- Excellent customer service and relationship management abilities
- Proficiency in banking products, financial analysis, and budgeting
- Good communication and interpersonal skills
- Ability to work independently and make effective decisions
- Experience with digital banking services is a plus
- Bachelor's degree in Finance, Business Administration, or related field
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