Incident Management Engineer
2 days ago
Job Description Key Responsibilities - Lead and support Incident and Problem Management processes with a strong focus on root cause analysis and long-term resolution. - Identify and implement opportunities to automate manual workflows using scripting and AI tools. - Collaborate with cross-functional teams to optimize service processes and improve operational efficiency. - Develop and maintain trend analysis reports and interactive dashboards to monitor service health and identify recurring issues. - Document and communicate Root Cause Analyses (RCAs) and drive continuous improvement initiatives. Required Qualifications & Technical Skills - Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience). - 23 years of hands-on experience in Incident and Problem Management within a technical environment. - Proficiency in Python scripting and working knowledge of Java. - Strong experience with ServiceNow, including scripting, integrations, and interest in AI/ML capabilities. - Solid understanding of AWS or other cloud-based platforms. - Familiarity with log monitoring tools such as Splunk. - Experience in process design and documentation. - Working knowledge of Agile methodologies; experience with Azure DevOps (ADO) is a plus. - Understanding of ITIL frameworks and best practices. Preferred Attributes - Excellent written and verbal communication skills. - Confident in leading discussions across global, cross-functional teams. - Strong analytical thinking, problem-solving, and decision-making abilities. - Familiarity with ServiceNow AIOps and its application in proactive incident detection. - Experience with Power BI, Power Automate, or other business intelligence tools is a plus.
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Incident Manager
4 weeks ago
Hyderabad, India Sutherland Full timeJob Description Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process...
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Incident Manager
1 week ago
Hyderabad, Telangana, India Resmed Full time ₹ 12,00,000 - ₹ 36,00,000 per yearResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe, and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help...
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CSS Incident Manager
2 weeks ago
india, IN Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 weeks ago
India Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 weeks ago
India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Incident Manager
1 week ago
Hyderabad, Telangana, India ResMed Full time ₹ 8,00,000 - ₹ 12,00,000 per yearGlobal Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready...
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Incident Management Professional
2 weeks ago
india beBeeIncident Full timeAs a Customer Support Services Incident Manager, you will be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand.The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset, setting...
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Incident Manager
24 hours ago
Hyderabad, Telangana, India TechMojo Solutions Private Limited Full timeIncident Manager Required skills: Prior development background will be a plus. ITIL certification (preferably) Strong oral and written communication skills to communicate and discuss with client teams and CXOs. Responsibilities: 1. Owning and overseeing the incident management process and team members involved in resolving the incident 2. Responding to...
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Incident Manager
7 days ago
Hyderabad, Telangana, India Sutherland Full timeCompany DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...
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Incident Manager
6 days ago
Hyderabad, Telangana, India Sutherland Full timeCompany Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...
