Associate Technical Support Analyst Ii

2 weeks ago


Hyderabad Telangana, India UnitedHealth Group Full time

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities Come make an impact on the communities we serve as you help us advance health optimization on a global scale Join us to start Caring Connecting Growing together Positions in this function provide technical support to the enterprise This function includes employees working on incident management response and restoration determination of issue priority provisioning and service request fulfillment installations upgrades and releases deployments and problem management analysis and resolution It also includes data center construction operations and maintenance employees Primary Responsibilities Manage Help desk tickets in timely manner Respond to customer issues via phone Provide customer assistance Escalate issues to the next Tier with next level of difficulty Run diagnostics to resolve customer reported issues Basic structured standard approach to work Comply with the terms and conditions of the employment contract company policies and procedures and any and all directives such as but not limited to transfer and or re-assignment to different work locations change in teams and or work shifts policies in regards to flexibility of work benefits and or work environment alternative work arrangements and other decisions that may arise due to the changing business environment The Company may adopt vary or rescind these policies and directives in its absolute discretion and without any limitation implied or otherwise on its ability to do so Required Qualifications An associate degree in computer science or related field A solid working knowledge of computer systems hardware and software Proven excellent communication and interpersonal skills At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission


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