Field Service Application Engineer

Job Description

Job Description

Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.

Responsibilities of this position include but are not limited to;

- Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Pharma/Food etc.
- Should have experience in handling Key account
- Cost & time effective application method deployment on Agilent instruments
- Promptly troubleshoot method/technology transfers issues from one instrument to another.
- Lead projects requiring coordination with other functions & customers.
- Deliver product seminars for customers, prospects, and employees.
- Training of internal & external team and provide technical support.
- Respond promptly to related customer queries & help in prompt resolution of customer escalations.
- Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.
- Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
- Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
- Must be willing to travel extensively

Base Location - Kochi, Kerala

Qualifications

- The Candidate should be Engineer or the Chemistry background person and should have either BE in ECE or MSC Chemistry / Analytical chemistry .
- He /she should have the minimum of 18 to 24 months experience in handling the HPLC/GC and HSS systems . This candidate should be able to independently handle all the Installation / Demo / Preventive Maintenance / Repairs / Customer concerns of the above said systems. He /she will also help & deliver our customers on the required technical support for the said systems.
- Should also have the capability of doing the onsite / off site customer trainings on said products effectively.
- Responsible for supporting customers through on-site activities such as installation, OQ , PM maintenance and repair hardware, software products as well as operating systems.
- Microsoft Outlook, Excel, PowerPoint, SQL etc.

Note#:

- Preferably LC, GC and HSS handling Guy and Hiring can be both internal /External

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support