Field Service Engineer

3 weeks ago

Chennai India Nordson Corporation Full time

Job Description - This is a position based in Chennai, India with 100% of field work. - The incumbent will be responsible for the installation and service support of Nordson Matrix AXI. - Among other things, it will involve: - Customer relationship management for these customers. - Service and application support of customers in the assigned territory. - Basic troubleshooting, installation, maintenance and repair on designated equipment. - Planning and Scheduling the servicing work in advance so the output of the factory is not affected. - Working on Preventative Maintenance activities and field modifications. - Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. - Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up. - Maintaining tools and test equipment and ensuring they are properly calibrated. - Submitting detailed daily reports on all the work that is done on each machine. - Ensuring that all the parts needed for customers are planned. - Maintain attendance log and submit it on time for billing. - Required to work on shift basis.

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