QA Engineer

2 weeks ago

Hyderabad, India Phenom Full time

Job Description About the Role We’re seeking a Domain QA Specialist who brings a deep understanding of customer workflows, business use cases, and HR technology. This isn’t traditional QA — it’s quality reimagined from the outside-in. You’ll be accountable for validating our products not just for bugs, but for domain quality and business processes across the Phenom platform. This role is ideal for someone with a Business Analyst or Product Owner background who understands customer workflows, product features, and domain-specific use cases — and wants to apply that knowledge to drive quality, reliability, and release assurance. You’ll act as the bridge between customer experience and product quality, translating real-world customer requirements and issues into structured validations, regression scenarios, and risk assessments. Responsibilities Customer & Business Process Understanding - Analyze customer workflows, configurations, and feature usage to identify critical end-to-end processes. - Convert customer-reported issues into testable business scenarios and ensure they’re added to regression packs. - Map persona-based journeys into validation coverage. Validation & Release Readiness - Create and maintain a standardized set of validations based on industry and user persona. - Repurpose the existing business process flows to incorporate changes based on enhancements made to product features. - Execute end-to-end business use case testing - Support release readiness reviews by validating that features and fixes meet business process expectations. - Collaborate with Product Managers and QA to validate acceptance criteria and business impact. Cross-Functional Collaboration - Work with Product Managers, Professional Services teams, Solution Architects, Dev Leaders and Product QAs to capture customer-specific risks and translate them into validations. - Provide input to release impact assessments and early life support monitoring. Continuous Improvement - Document and maintain generic, industry-specific, and customer-specific processes in a central knowledge base. - Identify workflow gaps and propose solutions to Product/Engineering. - Drive adoption of standardized sanity suites across products and releases. Qualifications - Experience as a Business Analyst, Product Owner, or Domain QA Specialist in HR Tech SaaS/enterprise platforms. - Strong understanding of HR Tech, Recruiting, or enterprise business processes (ATS/CRM experience preferred). - Must have experience with requirements gathering, process documentation, or user story definition. - Experience in creating process flow diagrams using tools like Miro, Lucid, Draw.io or Visio. - Exposure to test planning, UAT, or business process validation (formal QA experience is a plus, but not mandatory). - Familiarity with collaboration tools (JIRA, Confluence, TestRail, Postman, etc.). - Strong analytical skills, with the ability to translate business needs into structured test coverage. - Excellent stakeholder management and communication skills.

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