TEMS Consulting

4 weeks ago

Bengaluru, Karnataka, India Infosys Limited Full time
Job Description

Key Responsibilities:

- Should have good knowledge and understanding on ITIL framework and ITSM processes e
- g
- Incident Management Problem Management Change Management Service Request Fulfillment Continuous Service Improvement etc
- Experience working in IT Service Management tools e
- g
- ServiceNow Remedy JIRA etc
-
- Hands on experience in change and deployment management in non production as well as production environments
- Internal and external could service support PCF Azure Oracle Cloud Space creation User access Service configuration Coordination of Orgs Environment troubleshooting
- SaaS Platform support HPS Salesforce Oracle etc
- Coordination of setup integration Environment troubleshooting Configuration management Ongoing maintenance
- Experience in functional and infrastructure health check automation in non production environments using open source tools like Selenium
- Experience in APM tools Dynatrace AppDynamics Datadog Splunk SolarWinds
- Knowledge on DevOps pipelines tool chains and their integration
- ITIL V3 or V4 certification is an added advantage

Preferred Skills:

Technology->Architecture->Architecture - ITIL,Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM,Technology->Infrastructure Security->IT Service Management

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