Senior Product Manager

Job Description About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Role Overview: As the Senior Product Manager for Email Service , you will own the end-to-end strategy, roadmap, and execution of HighLevel's email infrastructure and deliverability systems. You'll collaborate closely with engineering, deliverability, compliance, and customer success teams to scale and optimize our email delivery ecosystemsupporting millions of messages daily across shared and dedicated sending environments. Key Responsibilities Product Ownership: Drive the vision and roadmap for Email Service, including sending infrastructure, deliverability tools, IP management, domain authentication, email validation, and reporting. Strategy & Planning: Develop and execute product strategies that enhance reliability, deliverability, and compliance with major ISPs (Gmail, Outlook, Yahoo, etc.).Cross-Functional Collaboration: Partner with Engineering, DevOps, and Deliverability teams to build scalable infrastructure and ensure system health. Customer Insight: Collaborate with Customer Success and Support to translate customer feedback and data insights into actionable product improvements. Performance & Metrics: Define KPIs for email performance (deliverability rate, bounce rate, complaint rate, IP reputation) and use data to guide decision-making. Compliance & Governance: Ensure adherence to global anti-spam laws (CAN-SPAM, GDPR) and maintain high sender reputation standards. Innovation: Stay ahead of industry trends (AI-based deliverability) and introduce forward-thinking improvements. Requirements - 5+ years of Product Management experience with a strong focus on email system, preferably in SaaS, martech, or email infrastructure platforms (e.g., Mailgun, SendGrid, Amazon SES, Postmark)., and 7+ years of total professional experience. - Strong understanding of email deliverability. - Proven ability to translate complex technical systems into user-friendly products. - Data-driven mindset with experience using analytics tools to track performance and drive strategy. - Excellent communication and stakeholder management skills. - Experience leading cross-functional teams and shipping impactful products at scale. Nice-to-Have Prior experience in a B2B SaaS or agency-focused platform environment. Background in high-scale infrastructure or email sending systems. Experience integrating third-party ESPs or SMTP providers. Familiarity with Google Postmaster Tools, SpamAssassin, or RBL monitoring systems. Why Should You Join Us At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.