Urgent Customer Success Associate

2 weeks ago

Chennai, India Readywire Full time

We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call. Please find the appended Job Description: Job Title: Client Success Associate - Sales Support & CRM Executive Company: Readywire Pvt. Ltd. Employment Type: Full-time Contract (Immediate Joiner) Location: Remote Work Schedule: 6-day work week Timings : 10:00AM to 8:00PM About the Role We are looking for a detail-oriented Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages. Key Responsibilities CRM & Data Management Follow up with Sales Executives to ensure CRM is updated on time. Escalate to the Manager if sales data is incomplete or pending. Verify and maintain accuracy of CRM and LMS data. Track Tasks, Lead Reviews, Pending Assignments on a daily basis. Manage Imported Leads, Bookings, and Retails in the system. Ensure proper classification of Excluded Numbers, Employees, and Branches . Communication & Coordination Call and follow up with Sales Executives regarding pending updates. Maintain professional communication with Sales/BDM teams. Escalate unresolved issues to higher management. Reporting & Analysis (DAR – Daily Activity Report) Prepare and share daily, weekly, and monthly reports on lead status and follow-ups. Highlight delays, pending actions, and escalate issues when required. Support BDMs with data-driven insights for business development. Required Skills Strong communication & follow-up skills. Fluency in Tamil and Hindi is required. Must be multilingual. Basic knowledge of CRM/LMS systems and data entry. High attention to detail, patience, and accuracy. Ability to coordinate with multiple stakeholders and escalate effectively. Preferred Attributes Prior experience in Sales Support / Data Entry / CRM Executive roles. Strong organizational and time-management skills. Ability to work under pressure with persistence and discipline. This role bridges CRM management, sales support, and client interaction , ensuring Readywire’s data is always updated, accurate, and driving growth.

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