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Quality Assurance Auditor
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quality assurance auditorabout randstad enterpriseAs the leading global talent solutions provider Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations Part of Randstad N V we combine unmatched talent data and market insights with smart technologies and deep people expertise Our integrated talent solutions - delivered by Randstad Advisory Randstad Sourceright and Randstad RiseSmart - help companies build skilled and agile workforces that move their businesses forward Randstad Enterprise supports some of the world s most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future We offer solutions in Europe Middle East and Africa EMEA region Asia Pacific APAC region as well as in North America NAM region This results in a digital way of working and requires a proactive mind-set Our solutions know no limits we have proven experience delivering market-leading MSP RPO Total Talent and Services Procurement Solutions including technology talent marketing talent intelligence and workforce consulting services We create the best talent experience from attraction to onboarding and onto ongoing career development we understand the human and digital touchpoints that compel talent to join and stay with a company We know where the talent of tomorrow is how they behave what they are looking for and how to build their loyalty toward a specific company employer brand We push the boundaries of our industry to be able to see around the corner for our clients continually investing in innovation to stay ahead in our market about teamAs a Quality Assurance Auditor you hold a pivotal role in ensuring the excellence of our services Your commitment to quality standards and attention to detail are essential in maintaining our reputation for delivering exceptional results to our clients Your responsibilities are central to meticulously examining our processes and outputs ensuring they meet stringent quality benchmarks Your analytical prowess and meticulous attention to detail are instrumental in pinpointing areas for improvement and implementing corrective measures to drive continuous enhancement in our quality assurance practices You ll be working in a collaborative environment that fosters continuous learning and professional growth nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities Together we strive towards impactful goals such as enhancing skill development fostering a culture of learning and driving organizational success through effective talent delivery strategies Our efforts transcend boundaries contributing to advancements in various sectors including healthcare transportation technology and beyond ultimately making a positive impact on society as a whole purpose of the jobAs a Quality Assurance Auditor at Randstad Enterprise you re at the forefront of ensuring the highest standards of quality in our operations Your role is pivotal in meticulously assessing our processes and outputs to guarantee they meet stringent quality benchmarks As an Auditor your primary responsibility is to ensure adherence to established quality standards and procedures within the organization You will review processes procedures and outputs to identify deviations errors or areas for improvement By conducting thorough audits and assessments you play a critical role in maintaining and enhancing the overall quality of products or services delivered by the organization roles and responsibilitiesAudits and Assessments Conduct thorough audits of processes procedures and outputs to ensure compliance with established quality standards and regulatory requirements Identify deviations errors or areas for improvement through meticulous examination and analysis of documentation data and operational practices Collaborate with cross-functional teams to develop and implement corrective actions and preventive measures to address identified issues and enhance quality assurance practices Document audit findings observations and recommendations in clear and concise reports and communicate them to relevant stakeholders Monitor and track the implementation of corrective actions to verify effectiveness and ensure sustained compliance with quality standards Provide guidance and support to team members on quality assurance processes procedures and best practices Conduct regular reviews and assessments of quality management systems to identify opportunities for process optimization and efficiency gains Stay informed about industry trends regulatory updates and best practices in quality assurance to continuously enhance knowledge and expertise Participate in internal and external audits as needed facilitating the audit process and assisting in the resolution of audit findings Promote a culture of quality excellence and continuous improvement across the organization through training coaching and awareness initiatives Coaching and Mentoring Skills Provide constructive feedback and guidance to team members on quality assurance practices fostering a culture of continuous learning and improvement Tailor coaching and mentoring approaches to individual team members needs and learning styles promoting their professional development and growth within the organization Maintain accurate and organized records of audit findings including detailed documentation of observations deviations and corrective actions taken Develop standardized templates and procedures for documenting audit reports ensuring consistency and clarity in reporting competenciesAnalytical skillsYou know how to use data and to make decisions based on your insights Aware of the various ways in which data can be used to solve problems You analyze data to identify challenges and trends and solve complex problems Curious and always searching for creative solutions You know how to improve and optimize processes and quickly deliver solutions Problem-Solving skillsCapacity to identify root causes of quality issues and develop effective corrective actions and preventive measures Communication skillsClear and concise verbal and written communication skills to effectively communicate audit findings recommendations and corrective actions to stakeholders Data Analysis Interpretation skillsSkill in collecting and analyzing relevant data documentation and evidence to assess compliance with quality standards and regulatory requirements and to identify trends patterns and areas for improvement Audit Planning and preparationProficiency in developing comprehensive audit plans including defining audit scope objectives and criteria as well as identifying appropriate audit methodologies and resources required for effective execution job requirementsexperience required Relevant experience in similar auditing roles preferably in RPO BPO KPO MSP Recruitment Sourcing 2 years experience in quality auditing is required Stakeholder management on an operational management level Demonstrated track record of understanding clients needs and translating those into effective auditing strategies Proficiency in conducting thorough quality audits and assessments Strong analytical abilities for data analysis and interpretation Excellent communication skills for report writing and stakeholder interaction Capability in root cause analysis and development of corrective actions Understanding of regulatory compliance and industry standards knowledge RPO MSP BPO KPO etc Capability to lead and inspire others towards a culture of quality excellence and continuous improvement fostering a positive and collaborative work environment
