Customer Representative

3 weeks ago

Chandigarh, Chandigarh, India The Future University Full time
Job Description

About The Future University

The Future University is India&aposs fastest growing live learning community. We offer

LIVE cohort-based courses with India&aposs top instructors.

Here Is Why, What We Are Doing Is Important

- We believe community is the cornerstone of learning. Going through a

course alongside a group of peers is the best way to achieve transformation.

- The best way to learn is by doing. Thats why our cohort-based courses

focus on active learning through hands-on assignments and projects.

- Everyone should have access to the best instructors. Removing the

limitations of geography means that anyone in the world can access industry

experts.

- Traditional education does not focus on skills relevant in the 21st century.

Topics ranging from money management, tax filing, managing your social

media profile are not taught but are becoming essential for everyone. At TFU,

we try to bridge this gap.

We&aposre the leading player in a massive and growing market, but are still early enough

for you to make a big impact.

About The Job

As a customer representative at The Future University, you will play a vital role in

ensuring our students have a seamless and positive experience with our institution.

Your effective communication skills will be key in addressing their inquiries and

concerns in a timely and professional manner.

Key Responsibilities

- Respond to customers inquiries via phone, email, and chat, providing accurate

and helpful information.

- Resolve technical issues related to our online platform and assist with account

access.

- Proactively reach out to customers to gather feedback and address any issues

they may be facing.

- Collaborate with other departments to escalate and solve complex issues.
- Assist with registration and enrolment processes, guiding customers through the

necessary steps.

- Maintain detailed records of customers interactions and feedback for continuous

improvement.

If you are a proactive and empathetic individual with excellent communication skills,

join our team at The Future University and help shape the future of higher education

Skills: customer oriented,empathy,communication,customer representative

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