Aiml - Data Operations Annotation Team Lead (hyderabad)

5 days ago

Hyderabad, Telangana, India Apple Full time

You re passionate about supporting others to achieve the highest level of service in every interaction You re a role model and leader who advocates for their team You re invested in your work relationships and hold yourself and your team to a high standard of accountability You re naturally curious and gravitate towards tools and resources that enrich your team If you are ready to inspire and lead join Apple and help us leave the world better than we found it Are you interested in being part of a team that continues to innovate the way people and machines interact The launch of Siri was a defining moment in the history of Artificial Intelligence Siri offers a faster easier way to get things done on your Apple devices even before you ask Millions of people now use Siri to send a message play their favorite song or even take a selfie As the AIML Data Operations Team Lead you will focus on leading a team of Annotation Analysts You will be responsible for the team s operational success mentoring their career growth and collaborating cross-functionally with other internal teams Description As an AIML Data Operations Team Lead you ll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members You are self-motivated friendly and have a passion to support your team s development through critical and creative thinking You ll identify promote and implement innovative ideas to meet and exceed performance and quality goals set by leadership You will support employees success through establishing relationships and seeking to understand what motivates individuals You will oversee performance management ensuring daily monthly quarterly operational metrics are met You ll effectively execute on management and administrative tasks such as leading staff meetings conducting regular one-on-one s hiring training and development of employee performance You will drive operational improvements team collaboration and recommend innovative solutions to business challenges You ll establish clear and effective working relationships and communication channels with internal partners This position comes with competitive pay great benefits eligibility to participate in our company stock plan time off an employee discount and dedicated resources to support your ongoing growth and career development Minimum Qualifications Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees Experience leading in a professional environment Knowledge of contact centre management tools processes procedures and performance metrics and can innovate and improve as needed Excellent influencing skills and ability to work with key business partners Priorities coaching needs and experienced in developing employees to achieve optimal results Able to develop coaching plans that incorporate observations and key performance trends Leads a standard for high-quality work by consistently meeting and exceeding performance goals Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience

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