Operations Client Service

2 weeks ago

Bengaluru, Karnataka, India State Street Corporation Full time
Job Description

Who we are looking for

Looking for seasoned static data professional who will work with FX DBM operations team to create accounts in system for clients to execute foreign exchange trade.

Respond to e-mail inquiries accurately and in a timely manner. Escalate and report issues, including systems related issues to the appropriate groups, track and ensure resolution.

Ensure that all activities are executed correctly and timely, including any appropriate actions are taken to resolve issues.

Why this role is important to us

The team you will be joining is a part of State Street Global Markets (SSGM), We offer two primary methods by which to execute principal foreign exchange (FX) transactions with State Street Global Markets (SSGM): Direct foreign exchange services and indirect foreign exchange services. Clients can benefit from our range of foreign exchange solutions, designed to meet the needs and challenges of their sector. We also provide bespoke solutions for clients with very specific requirements. Join us if making your mark in our FX industry from day one is a challenge you are up for.

What you will be responsible for

- Maintenance of our customer's static data and foreign currency settlement instructions in Wall Street System (WSS) for SSGM's foreign currency trading clients. This includes the creation and maintenance of accounts and settlement instructions.
- Maintenance of foreign currency demand deposit accounts (DDA's) on the IBS system for internal clients.
- Monitor the ALERT system and FXALL system and determine the impact, if any, to the settlement instructions to the third party banking customers.
- Maintain various MS Access databases in support of daily foreign exchange trading operations.
- Maintain payment instructions on the Collateral System for all of State Street's client accounts.
- Act as a liaison between the custody fund groups, the client service operation teams, SSGM clients and various SSGM internal teams
- Monitor FX Trading repair queues, research and resolve issues with foreign exchange transactions as identified by various stakeholders.
- Update and maintain non-client related static data in foreign exchange applications and systems.
- Evaluate and enhance processes and procedures on an ongoing basis
- Ensure accuracy of accounts set up/ssi's in transaction systems and client static data
- Ensure the completeness control check for the day are done before leaving

What we value

These skills will help you succeed in this role:

- Strong communication, interpersonal, organizational, and time management skills
- Ability to analyze the client instructions and process
- Deadline and detail oriented
- Demonstrated computer proficiency, including knowledge of MS Excel, MS Access database as well as problem solving and analytical skills

Education & Preferred Qualifications

- Graduate and above preferably in Finance
- B.COM, BBM/BBA. MBA (Finance), M.COM or any degree related to Finance or Commerce

Additional requirements:

. Knowledge on Macros, SQL & MS Access Database queries

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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