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Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of OTC - Domain Trainee - Spanish - Hybrid Bucharest

In this role, The Subject Matter Expert (SME) is responsible for leading initiatives and working with cross-functional teams or the client to execute on changes that are aligned with the strategy, stakeholders, and goals of the company. The SME is responsible for all day-to-day activities of the operational systems and processes (AR management functions)

Responsibilities

.Understand and be able to clearly articulate all OTC processes and policies specific to the portfolio.
.Perform activities such as collections, cash app, deduction management, credit management, contract management
.Collaborate with cross-functional teams including but not limited to Automation, Training, Quality to ensure processes & policies are working effectively.
.Participation in system projects, coordinate and organize activities ensuring timely and quality completion of assigned activities including UAT and implementations.
.Ensure operational risks are identified and work on corrective actions, including but not limited to Dunning, Statements, Unapplied Cash & Credits
.Monitor collection performance concerning effective utilization of systems and perform collection actions to ensure targets are met
.Identify & coordinate process improvement initiatives
.Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards
.Accomplish all responsibilities in line with Genpact's compliance and integrity requirements.
.Ad hoc reporting capabilities
.Data analysis and interpretation as required

Qualifications we seek in you

Minimum qualifications
.Bachelor's degree in Finance / Economics / Systems or equivalent work experience
.SAP knowledge (S4Hana preferably)
.Outstanding MS Excel capabilities
.Receivables and credit management experience
.Ability to work under pressure in a fast-paced environment
.Capability to work in project organization, manage tasks to deadlines, coordinate colleagues
.Demonstrated effective organization and Analytical skills, attention to detail
.Sound interpersonal and team-building skills
.Excellent Strong verbal and written communication skills

Preferred qualifications
.Experience in Six Sigma and Lean methodology is a plus
What can we offer

.Attractive salary
.Stable job offers - employment contract
.Work in a multicultural and diverse environment with employees from over 30 countries
.Genpact supports professional trainings and great career development opportunities
.Free access to our award-winning learning platform
.Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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