Support Engineer Iv, Just Walk Out Tech

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazon s unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges We blend vision with curiosity and Amazon s real-world experience to build opinionated turnkey solutions Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use Join us on our mission to revolutionize the way the world shops We are the Amazon Physical Stores Technical Operations team responsible for launching and operating the commerce software services which run stores with its Just Walk Out technology Our approach to problems is entrepreneurial You will be challenged to invent create and solve challenging problems as well as wear many hats and collaborate in an environment that s more startup than big company You will need a strong ability to troubleshoot hardware software and network issues As a Support Engineer Technical Operations Center Engineer you seek resolution to problems and mitigate risk always ensuring a Customer Obsessed experience has occurred You will be working on services with a direct impact on the customer experience If you are excited about the opportunity to learn and work on distributed systems enjoy trouble shooting and solving complex problems consider the opportunities to work with Amazon Physical Stores You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration You will be counted on to identify areas of improvement and drive projects to implement them We consistently whiteboard so be comfortable writing and supporting your ideas on the team board You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team You should be comfortable with a level of ambiguity that s higher than most projects and relish the idea of solving big challenges You will also mentor other engineers in your area of expertise Along the way we guarantee that you ll work hard have fun and impact many customers This role requires the flexibility to work 5 days a week occasionally on weekends on a rotational basis AWS Support is 24x7x365 operations and work timings for this role is in India night time i e 10 PM to 6 AM IST or 1 PM to 10 PM IST You are expected to work in night shifts hours based on business requirements A day in the life Diverse Experiences Amazon values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve Inclusive Team Culture AWS values curiosity and connection Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique Our inclusion events foster stronger more collaborative teams Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional BASIC QUALIFICATIONS - 3 years of technical support experience - Experience scripting in modern programming languages - Experience troubleshooting and debugging technical systems - Experience operating highly available distributed systems of data extraction ingestion and processing of large data sets - Experience troubleshooting and documenting findings PREFERRED QUALIFICATIONS - Knowledge of distributed applications enterprise applications - Knowledge of UNIX Linux operating system - Experience analyzing and troubleshooting RESTful web API calls - 2 years of software development experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner