[20/09/2025] Head of Business Management

Job Description

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Business Management - CIB Transformation and Performance

Business: CIB Banking Transformation & Performance

Role Purpose:

- Within the CIB ( Corporate & Institutional Banking ) COO, the CIB Banking Transformation & Performance (T&P ) team facilitates the execution of large-scale Change-the-Bank (CTB) programmes across Global Commercial Banking (GCMB) and Global Banking (GB). These diverse teams drive the implementation of Global Strategic Programmes, collaborating with cross-functional teams to ensure deliverables are timely, within budget, and achieve the intended benefits.
- As HSBC transitions to the Value Streams & Enablers delivery model, it is crucial for transformational programme teams to adopt an aligned operating model that supports agile delivery. Implementing Value Streams and Future State Architecture (FSA) will enhance execution, delivery speed, efficiency, and the scalability of digital solutions.
- The implementation of Value Streams and FSAs necessitates operating model enhancements and significant changes to embed agile methodologies. This includes co-locating cross-functional teams across business, operations, and technology developing and scaling Product Owners transitioning teams to align with the Agile Framework and upskilling teams for greater flexibility.
- This role encompasses the overall business management for CIB T&P, extending beyond the specific activities of the CIB T&P Centre of Excellence (CoE).

Principal responsibilities

- Own and maintain the CIB T&P organisational design model, working with the CIB T&P leadership and key stakeholders to ensure we optimize the structure and set ourselves up to best support programme requirements
- Shape and deliver the CIB T&P workforce strategy, including deployment of resources across our CTB change programmes and location strategy for capability development
- Work with the leadership team to define and execute the CIB Banking Transformation and Performance CoE strategy
- Own the strategy and plan for internal communications and people engagement for CIB Banking T&P to build a collaborative and motivated team environment
- Responsible for owning and managing CoE's costs and FTE targets to drive operational efficiency and achieve financial objectives
- Ownership of the annual planning cycle along with performance against direct cost and headcount targets for CoE
- Develop and execute an effective third-party strategy, ensuring collaboration with external providers aligns with CoEs goals
- Design and implement people plan and talent development programmes to enhance skills within the CoE, promoting continuous learning and sharing of best practices.
- Ensure the CoE has adequate skilled resources to meet current and future demands, including offshoring plans.
- Cultivate a performance management culture to enhance performance, effectively managing underperformers and accelerating careers of high performers
- Promote a culture of collaboration across teams and CoE sites, focusing on continuous improvement and business innovation.
- Evaluate the current operational landscape and skill capabilities within HSBC and externally, using this insight to improve CoE staff skills, recruit necessary talent, and establish new teams or capabilities as needed.
- Either directly or delegated via DRs, provide Support for Head of Transformation and Performance CoE on meeting and presentation materials
- Facilitate & support senior management decision using management information, performance information, analytics, stakeholder feedback and HSBC strategy
- Design, chair and participate in relevant oversight and management meetings for Head of Transformation and Performance CoE
- Work with the CIB T&P CoE leadership to drive, manage and monitor various initiatives
- Own, Implement, and manage necessary digital tooling adoption across business management to ensure CIB Banking Transformation and Performance strategic outcomes are achieved (Capacity Planning, Workforce Management, etc.)
- Oversee and ensure robust governance and control frameworks within the CoE, ensuring appropriate SLAs are in place.

Leadership & Teamwork:

- Establish strong working relationships across CIB T&P management teams, Value stream leads and broader regional CIB Banking operations network, Global Functions, and GCOO ( Group Chief Operating Office )
- Collaborate with key stakeholders, including CIB COO Pillar Heads and Leadership Team, Value Stream Business Outcomes Leads, Operations Leads, Head of Global Operations, Head of Operations Delivery and Strategy, GPS ( Global Payment Solutions ) change leadership, Product team, and other key stakeholders.
- Demonstrate strong leadership, stakeholder management, and influencing skills up to board-level executives, with exceptional interpersonal and communication abilities to engage effectively and confidently at all levels.
- Exhibit exceptional interpersonal and management skills, with experience in establishing and managing diverse projects across multiple work streams and stakeholders of varying levels, cultures, and operating models.
- Advocate for challenging the status quo, seeking to enhance ways of working with a forward-thinking mindset, aligned with the Group's values and strategy.
- Exemplify a positive work culture based on respect for individuals, integrity of actions, creativity, and collaboration, leading to increased productivity.
- Cultivate a culture of continuous improvement, innovation, and collaboration within the CoE
- Demonstrate proven ability in developing and managing high-performing teams with a clear vision, focusing on people development and building resilient teams.
- Develop and mentor team members, ensuring their professional growth and alignment with organisational goals.

Requirements

- Thorough understanding of HSBC Group structures, values, behaviours, processes, and objectives.
- Strong knowledge and understanding of external environment within country (regulatory, political, economic and market).
- Previous experience in business management would be preferred but not a requirement.
- Outstanding relationship management, interpersonal, communication skills the ability to negotiate and influence across networks of matrixed stakeholders to manage toward Future of Workforce.
- Experience of operating in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
- Ability to drive change forward with pace, whilst setting and managing realistic expectations, often requiring critical upfront challenge.
- Demonstrated knowledge of technology development and infrastructure and how this can be used to meet business needs.
- Outstanding prioritisation and control skills, with ability to critically review and acknowledge when and how to re-prioritise, mitigate, or escalate.
- Well-developed knowledge of operational, non-financial risk and control framework management.
- Ability to manage and mitigate operational risk effectively, balancing the growth agenda with managing risk.
- Extensive organisational and planning skills to cope with multiple large-scale responsibilities.
- Evidence of effective execution of goals and delivery of clear results.
- Knowledge of the changing regulatory environment especially in the financial services sector.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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