Experience Ambassador

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward for Experience Ambassador Position Experience Ambassador Department Customer Experience Reports to Customer Experience Manager or Operations Manager Job Summary The Experience Ambassador is responsible for creating exceptional and memorable experiences for customers or guests by providing personalized assistance engaging interactions and anticipating their needs They embody the brand image and values to foster customer loyalty satisfaction and advocacy This role requires strong interpersonal skills a positive and friendly attitude and the ability to go above and beyond to exceed customer expectations Responsibilities Customer Engagement Initiate and maintain positive interactions with customers to create a warm and welcoming environment Engage in conversation actively listen and show genuine interest in their needs and preferences Personalized Assistance Provide personalized attention and assistance to customers offering guidance on product selection demonstrating features or providing recommendations based on their preferences and requirements Customer Satisfaction Consistently exceed customer expectations by delivering exceptional service resolving inquiries or concerns promptly and ensuring a seamless and enjoyable experience Product Knowledge Maintain a deep understanding of the company s products services and offerings to effectively assist customers and provide accurate information Problem Resolution Handle customer complaints or issues with utmost professionalism and empathy Work towards resolving problems in a timely manner escalating to the Customer Experience Manager or Operations Manager if necessary Upselling and Cross-Selling Identify opportunities to upsell or cross-sell products or services based on customer preferences and needs Actively promote special offers or promotions Brand Ambassadorship Embody the brand image values and culture by consistently demonstrating professionalism integrity and a customer-centric mindset Foster strong brand advocacy and customer loyalty Customer Feedback Collect and document customer feedback suggestions or complaints Provide timely reporting to the Customer Experience Manager or Operations Manager to facilitate service improvements or product enhancements Team Collaboration Collaborate with other team members departments and stakeholders to ensure a seamless customer experience across all touchpoints Training and Development Stay updated on industry trends market competition and customer experience best practices Participate in training sessions or workshops to enhance product knowledge and customer service skills Qualifications Previous experience in a customer service role preferably in a retail or hospitality environment Excellent interpersonal and communication skills both verbal and written Strong problem-solving and conflict resolution abilities Ability to build rapport and establish positive relationships with customers High level of empathy and patience Proactive and self-motivated with the ability to multitask and prioritize Basic knowledge of sales techniques and customer relationship management CRM systems Flexibility to work shifts including weekends evenings and holidays Note The job description may vary depending on the industry or sector Additional responsibilities or duties may be assigned based on the specific requirements of the organization Location On-site -Pune MH Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL