Global Learning Program Manager, Physicalstech-jwof Operational

DESCRIPTION As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazon s unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges We blend vision with curiosity and Amazon s real-world experience to build opinionated turnkey solutions Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use Are you a full-cycle learning professional with proven experience delivering innovative learning solutions Are you excited by invention and innovation Do you thrive in bringing technology solutions to customers to grow and evolve their businesses Do you grow and lead through ambiguity Our Just Walk Out technology Global Education team is seeking an innovative analytical and full cycle Learning Program Manager to define build and implement game-changing just-in-time learning solutions at scale Our mission is to be Earth s most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail We deliver world-class scalable knowledge solutions that simplify even the most complex concepts Our solutions provide users actionable insights at their moment of need and boost performance to reach KPI targets Key job responsibilities In partnership with the Sr Manager and your Global Customer Education peers you will deliver innovative scalable knowledge solutions to support our Just Walk Out customers in achieving their business priorities You will define business and end-user learning requirements and partner with technology experts - internal and external - to deploy embedded learning capabilities to our diverse audiences You will collaborate with subject matter experts to design and maintain knowledge resources which enable moment of need self-service knowledge acquisition and which drive measurable performance impact You will ensure solutions support friction-free access through all needed media Guided workflows AR VR and other digital learning and tools 3P tools phones tablets computers A day in the life You rigorously evaluate recommend design develop and implement globally scalable learning solutions which drive measurable performance outcomes and solve for targeted performance gaps through advanced use of learning technology e g including AR VR AI xAPI You consult with cross-organizational peers and external customers to evaluate performance needs and demonstrate experience-based high judgement to recommend the appropriate bar-raising solutions You Earn Trust with stakeholders to construct and prioritize forward-looking development roadmaps which optimize development capacity and maximize deliverables in a defined period Your solutions measurably enable customers to achieve targeted business impact outcomes and integrate seamlessly with tech solutions and operational processes You use a combination of voice of customer feedback to validate real-world efficacy and objective business data to continuously improve solutions You proactively maintain working knowledge of the most up to date learning tools technology and approaches to deliver simplified learning experiences and ensure 3P Customer success in operationalizing our technology You thrive in a fast-paced ambiguous environment and operate with a high sense of urgency to deliver results on time and on target Up to 25 travel may be required About the team Diverse Experiences Amazon values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve Inclusive Team Culture AWS values curiosity and connection Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique Our inclusion events foster stronger more collaborative teams Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional BASIC QUALIFICATIONS - 3 years of program or project management experience - 3 years of working cross functionally with tech and non-tech teams experience - Experience defining program requirements and using data and metrics to determine improvements - Bachelor s degree PREFERRED QUALIFICATIONS - 3 years of driving end to end delivery and communicating results to senior leadership experience - Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization - Master s degree in instructional design business operations human resources adult education organizational development or related field - PMP - Experience solving for knowledge and performance needs in a physical retail environment - Experience designing and delivering central knowledge bases and in-application learning solutions - Experience developing solutions using the latest industry trends AI VR AR - Experience using Learning Record Store SRS and xAPI technologies to surface KPIs and visualize data for impact analysis - Experience authoring with HTML CSS and or web publication tools web architecture usability UX and UI design - Experience building systems and process technical requirement specifications - Experience using API and scripting for tool integration - Experience owning program strategy end to end delivery and communicating results to senior leadership - Experience with business and human performance needs consulting in order to build compelling user knowledge and skills requirement specifications - Experience designing developing and driving adoption of innovative scalable knowledge and performance support solutions from scratch to global audiences - Experience developing blended and multi-media solutions with diverse authoring tools e g Articulate Storyline and 360 MadCap Flare Adobe Creative Suite Figma Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner