SAP BRIM CRM Consultant

2 days ago

Pune, Maharashtra, India Zenith System Solutions Full time
Job Description

Company Description

Zenith System Solutions is a global IT services and software company focused on delivering high-impact solutions to telecom and financial services clients. With over 25 years of industry experience and 200+ seasoned experts across geographies, we bring the right mix of domain knowledge, technical depth, and execution reliability. Our expertise spans 5G, BSS/OSS, network transformation, core system modernization, automation, IoT, Cloud, Data & AI, and Digital Integration. We work as an extension of your teamwith the flexibility of a boutique partner and the maturity of an enterprise-grade provider. Lets build something that lasts.

Job Summary

We are seeking an experienced SAP CRM / SOM Consultant with strong expertise in SAP CRM Web UI, BOL, GenIL framework, and Subscription Order Management (SOM), in Pune. The role involves designing, configuring, and implementing solutions to support subscription lifecycle processes, order management, and customer engagement across complex business environments.

Key Responsibilities

- Implement and configure SAP CRM SOM for subscription order management, contract lifecycle, and service provisioning.
- Develop and enhance SAP CRM Web UI components to improve user experience and meet business requirements.
- Work with BOL and GenIL frameworks to build custom applications and extend standard CRM functionality.
- Manage end-to-end subscription lifecycle activities including order capture, amendments, renewals, and cancellations.
- Collaborate with business stakeholders to gather requirements and translate them into functional and technical solutions.
- Ensure seamless integration of SAP CRM SOM with other SAP modules (e.g., SAP CI, FI-CA, Convergent Charging) and external systems.
- Perform unit testing, UAT support, deployment, and post-go-live support.
- Create and maintain technical documentation, process flows, and training materials.

Required Skills & Experience

- 37 years of hands-on experience in SAP CRM and SOM.
- Strong working knowledge of SAP CRM Web UI, BOL, and GenIL frameworks.
- Experience in subscription lifecycle management and product catalog modeling.
- Good understanding of integration scenarios between SOM, CI, and ERP backends.
- Proficiency in debugging, troubleshooting, and performance optimization.

Nice to Have

- Exposure to SAP BRIM suite (Convergent Charging, FI-CA, Convergent Mediation).
- Experience with SAP S/4HANA environments.
- SAP CRM/SOM module certification.
- Domain knowledge in telecom, utilities, or digital subscription industries.

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