Technical Lead

7 days ago

Pune, Maharashtra, India Birlasoft Full time
Network L2 Tasks

These tasks include --

- Network connectivity troubleshooting (switches, routers, VLANs)
- IP Address Management and conflict resolution
- Wide Area Network (WAN) management, Liaise with ISPs for troubleshooting
- Provisioning and de-provisioning of network links
- Network Configuration management, backup & restore switch / router configurations
- Capacity and bandwidth trend analysis and proactive alerts
- Network Performance optimization and threshold tuning
- Update Network topology after any change
- Coordinate with Hands and Feet team for any physical checks

Server L2 Tasks (Windows + Linux)

These tasks include --

- Disk space issue resolution and remote server troubleshooting
- OS-level diagnostics and patching (Windows/Linux)
- Troubleshoot any server crashes or system errors
- User access and permission management
- Monitoring CPU, memory, and disk health
- Log collection and analysis for incidents
- Virtual server management and scaling
- Support for High availability and disaster recovery configuration
- Configure / maintain print queues on print servers

Coordinate with other teams for cross functional issues

Grafana Admin Tasks

1. User Management: Creating, updating, and deleting user accounts. Assigning roles and permissions to users.

2. Dashboard Management: Creating and managing dashboards, and visualizations.

3. Alerting: Setting up and managing alerts. Ensuring alerts are configured correctly and notifications are sent to the appropriate users.

4. System Monitoring: Monitoring the health and performance of the Grafana instance. Escalate to L2 team of client.

5. Backup and Restore: Performing regular backups of Grafana configurations and data. Restoring data from backups when necessary

6. Documentation: Maintaining documentation for Grafana configurations, dashboards, and processes. Ensuring documentation is up-to-date and accessible to users.

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