Chat Specialist

9 hours ago

Anywhere in IndiaMultiple LocationsMumbaiMaharashtraThaneNavi Mumbai Sana Search International Full time

Role & responsibilities:

- Respond to inbound queries and make outbound calls to U.S. customers via phone, chat, and email.

- Build and nurture strong relationships with customers to understand their needs and preferences.

- Provide information on auto parts, pricing, availability, and guide customers through the purchase process.

- Identify sales opportunities by understanding customer requirements and recommending relevant products or services.

- Collaborate with the sales team to achieve monthly sales targets and revenue goals.

- Follow up with customers post-sale to ensure satisfaction and address any concerns or issues.

- Maintain accurate records of customer interactions, feedback, and sales activity in the CRM system.

- Coordinate with internal departments such as finance, inventory, and service teams to ensure a seamless customer experience.

- Effectively handle objections and close sales, while maintaining compliance with company standards.

Preferred candidate profile:

- Strong alignment with our P.A.R.T.S. values (Proactive, Ambitious, Responsible, Team Player, and Sincere)

- Excellent command of the English language, with an American communication accent.

- Basic knowledge of cars and auto parts is a plus.

- Proficiency in computer skills and ability to use CRM systems.

- Must be ready to work in night shifts.

- Strong multitasking abilities and ability to work efficiently in a fast-paced environment.

- Same Day offer-Urgent Requirement(Virtual Round) -Work from Office

Connect asap Sana:

7065126218/Shariq @9250383253/Annet HR@ 8433247596

Note : Apply Only if You Meet the Above Requirements.

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