Chat Specialist

2 weeks ago


Anywhere in IndiaMultiple LocationsMumbaiMaharashtraThaneNavi Mumbai Sana Search International Full time

Role & responsibilities: - Respond to inbound queries and make outbound calls to U.S. customers via phone, chat, and email. - Build and nurture strong relationships with customers to understand their needs and preferences. - Provide information on auto parts, pricing, availability, and guide customers through the purchase process. - Identify sales opportunities by understanding customer requirements and recommending relevant products or services. - Collaborate with the sales team to achieve monthly sales targets and revenue goals. - Follow up with customers post-sale to ensure satisfaction and address any concerns or issues. - Maintain accurate records of customer interactions, feedback, and sales activity in the CRM system. - Coordinate with internal departments such as finance, inventory, and service teams to ensure a seamless customer experience. - Effectively handle objections and close sales, while maintaining compliance with company standards. Preferred candidate profile: - Strong alignment with our P.A.R.T.S. values (Proactive, Ambitious, Responsible, Team Player, and Sincere) - Excellent command of the English language, with an American communication accent. - Basic knowledge of cars and auto parts is a plus. - Proficiency in computer skills and ability to use CRM systems. - Must be ready to work in night shifts. - Strong multitasking abilities and ability to work efficiently in a fast-paced environment. - Same Day offer-Urgent Requirement(Virtual Round) -Work from Office Connect asap Sana: 7065126218/Shariq @9250383253/Annet HR@ 8433247596 Note : Apply Only if You Meet the Above Requirements.



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