Salesforce Support Engineer

1 week ago

Pune, Maharashtra, India Awake Security Full time
Job Description

- Should be ready for 24*7 Support Project (Working in shifts).
- Provide resolutions to support tickets(L2&L3) to the user issues within SLA.
- Handle change requests in SFDC.
- Help users develop or fine-tune reports so they yield meaningful metrics.
- Set up and terminate users, assign roles and profiles to reflect organizational changes or users new duties.
- Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated.
- Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries.
- Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed.
- Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.
- Deal with SSO, two-factor authentication, and certificate problems. Adding new white-listed IP addresses.
- Archive or purge documents (in all four places where SFDC hides them), emails, and tasks to control data storage usage and adhere to company s document/email retention policies.

Skills Required

- Should be able to map the business requirement to sales cloud/service cloud features and functionality.
- Very good understanding of cases, quotes, products, opportunities, orders, account

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