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4 weeks ago

Hazaribag JH IN JLT Works & Services Full time

Hiring Now QA Team Lead - Amazon Outbound Calling Process Company JLT Works Services Location Hazaribagh Jharkhand Employment Type Full-Time Department Amazon Seller Onboarding Outbound Calling Shift Timing 09 30 AM - 06 30 PM About JLT Works Services JLT Works Services is an authorized partner of Amazon providing specialized support to onboard and engage Amazon sellers across India We focus on telecalling lead generation data verification and end-to-end seller support ensuring a seamless onboarding journey Position Overview QA Team Lead We are seeking a proactive and experienced QA Team Lead to oversee daily operations and ensure the highest quality standards for our outbound calling process This role involves team supervision performance evaluation quality monitoring training and maintaining service excellence in the Amazon Seller Onboarding program Key Responsibilities oSupervise and lead a team of outbound calling associates oMonitor calls to evaluate the quality of communication adherence to scripts and process compliance oProvide real-time feedback coaching and training to improve performance oTrack team KPIs and ensure daily targets and SLAs are met oHandle escalations and ensure timely resolution of issues oCoordinate with internal stakeholders and Amazon teams for smooth process execution oPrepare performance reports and participate in weekly reviews Candidate Requirements oExperience Minimum 1-3 years in a BPO telecalling setup with at least 1 year in a QA or Team Lead role oQualification Graduate in any discipline English preferred Skills Required Excellent leadership and team management skills Strong communication in English and Hindi Proficient in MS Excel and reporting tools Analytical thinking and attention to detail Ability to multitask and meet deadlines Compensation Benefits oCompetitive salary based on experience oPerformance-based monthly quarterly incentives oPaid leaves CL SL oAnnual bonus oGrowth opportunities within the company oSupportive and professional work culture To Apply Fill google form https forms gle i8XqxfKrGEWbNfs47 Or send your updated CV to abhijeet jltworks com Subject Line Application for QA Team Lead - Amazon Process Job Types Full-time Permanent Pay 15 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Schedule Day shift Supplemental Pay Performance bonus Education Bachelor s Preferred Experience Calling 1 year Required Language English Required Work Location In person Speak with the employer 91 9891226775 Expected Start Date 19 06 2025

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