Telecaller

3 days ago

India Wings Global Services Full time

Job Description

Company Overview

Wings Global Services stands at the forefront of engineering innovation, offering cutting-edge solutions that seamlessly integrate automation paradigms with cross-sectoral excellence. Based in Mumbai, we engage in various industry sectors such as oil & gas, IT, and manufacturing. By aligning our expertise with visionary pursuits, we redefine operational excellence and foster industry-ready talent, steering sustainable progress and systemic optimization globally.

Job Overview

Join Wings Global Services as a Telecaller at our headquarters in Andheri, Mumbai. As a junior-level role, this full-time position requires 1 to 3 years of relevant work experience. You will be pivotal in outbound calling, lead generation, and telemarketing, contributing to our growth in diverse engineering fields.

Qualifications and Skills

- Customer service prowess to manage client inquiries and achieve customer satisfaction through effective communication.
- Excellent communication skills to navigate and sustain telephonic interactions, facilitating productive exchanges with clients.
- Appointment setting experience is valued to streamline sales processes and bolster our business development efforts.
- Proficiency in the art of sales pitching to articulate value propositions and captivate the audience's interest efficiently.
- Cold calling skills to initiate conversations with potential leads and convert inquiries into significant opportunities.
- Experience in outbound calling (Mandatory skill) to engage with prospective clients and drive business leads.
- Lead generation expertise (Mandatory skill), ensuring a steady inflow of new prospects into the sales pipeline.
- Telemarketing capabilities (Mandatory skill) to actively promote products and services while boosting brand presence.

Roles and Responsibilities

- Conduct outbound calls to potential buyers and engage them with compelling offerings and product information.
- Generate leads and set appointments for the sales team to follow up and close deals effectively.
- Handle customer questions, address issues, and ensure an excellent customer experience over telephone interactions.
- Articulate sales pitches clearly and convincingly to attract buyer interest and convert leads into sales.
- Maintain detailed records of calls and track follow-up communication to enhance customer relationships.
- Collaborate with the sales team to optimize strategy and improve telecommunication activities and outcomes.
- Attend training sessions and incorporate learning into tele-selling efforts to achieve departmental goals.

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