District Service Assurance Specialist-senior
2 weeks ago
What can you expect as a FedEx team member Career Mobility and Development When you join FedEx you re joining a team with possibilities that literally span the world from opportunities for advancement and location transfer to training and leadership programs Total Compensation and Benefits Package We want to keep our employees for a long time so we offer competitive benefits opportunities for flexible work arrangements and programs to support well-being Equal Opportunities Our greatest asset at FedEx is our people We are committed to building a diverse equitable and inclusive workforce and offer equal opportunities fairness and respect to all regardless of who you are We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity We do not tolerate discrimination or harassment based on race color ethnicity national origin religion sex age genetic information citizenship disability marital status pregnancy sexual orientation gender identity gender expression veteran status or any other characteristic protected under national state or local laws We will reasonably accommodate team members and third parties with physical and mental disabilities Please note that the Job will close at 12am on Posting Close date so please submit your application prior to the Close Date Company INT FedEx Express Transportation and Supply Chain Services India Pvt Ltd City Bangalore Scheduled Weekly Hours 48 Worker Type Regular Posting Start Date 1-Aug-2025 Posting Close Date 8-Aug-2025 Job Family FXE-MEISA District Service Assurance Specialist Position Summary What you will do Ensure service assurance by monitoring operational processes and proactively identifying areas of risk or deviation from standards across departments Lead and support reporting and data analysis efforts to evaluate service performance and drive data-informed decisions Champion quality and process improvement initiatives designing and implementing solutions that enhance service delivery and customer satisfaction Apply specialist knowledge to review and refine procedures ensuring alignment with corporate objectives and compliance with internal standards Collaborate with cross-functional teams to develop and implement best practices in service assurance within the district Demonstrate strong problem-solving skills using sound judgment and analytical thinking to resolve service issues efficiently Use influencing and persuasion skills to gain buy-in from stakeholders for process changes and improvement initiatives Exhibit excellent communication and interpersonal skills ensuring clarity collaboration and alignment across teams and departments You will be a great fit if you Have relevant experience Quality and Service Assurance Process Excellence and Data Analysis for atleast 4 to 5 years and with an overall experience of 9 to 10 years in any service industry Excellent Communication verbal and written Experience in working with Enterprise Data Warehousing EDW Microsoft Excel VBA Programming Microsoft Power Business Intelligence BI Teradata Database Accuracy Attention to Detail Problem Solving Skills Influencing Persuasion Skills Written Verbal Communication Skills Interpersonal Skills
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