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Usage Manager
1 month ago
Job Description
GAQ126R102
We are seeking an experienced Usage Manager to join our team. You will support the daily Order to Cash operations by helping lead the global revenue accounting operations and revenue close process . You will play an essential role in data integrity; ensuring all customer usage information is accurately reportable. You will partner with other teams to create and promote a scalable order to cash process.
This is an individual contributor position , and will be the first hire in India
The Impact You Will Have
- Lead and manage a Usage Analyst, including performance management, coaching, and development.
- Manage escalations related to order-to-cash processes, ensuring timely resolution and communication with stakeholders.
- Monthly metrics highlighting performance against agreed SLAs and KPIs
- Maintain and/or create detailed SOPs for all processes
- Prepare proposed usage adjustments and credits, when applicable
- Analyze usage for signed contracts with assurance to accuracy and compliance with company revenue recognition guidelines
- Partner with Sales, Deal Desk, Billing, Engineering, IT, Legal, and Revenue Teams to develop expertise in order-to-cash policies and procedures specific to usage
- Create and maintain detailed records in our ERP and billing platform NetSuite/Metronome to support billing, commissions, forecasting, sales, and revenue recognition processes, adhering to internal service level agreements
- Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities
- Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes
- Document controls and procedures for both new and existing business models to maintain compliance and operational excellence
- Manage special projects as assigned, delivering accurate and timely results
- Change management or SOPs with any system enhancements
- Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements
- Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed
- Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability
What We Look For
- Bachelor's degree in a relevant field preferred
- 8+ years of revenue operational accounting experience, with team leadership experience
- Strong understanding of usage-based billing and financial processes
- Proficient with ERP systems and payment processing platforms; NetSuite and Salesforce experience required
- Advanced analytical skills and ability to interpret data and perform reconciliations
- Adaptable to change and evolving business needs
- Proven ability to manage team performance and foster a positive team environment
- Data and analytical experience, including data visualization tools (Tableau, Power BI, Databricks AI/BI)
- SQL expertise for data extraction and analysis
- Business data analysis skills, including key metrics
- Strong reporting and insights experience
- Cross-functional collaboration skills
- Leadership experience in data projects
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
