Helpdesk Process Admin

Join The Credit Pros for a 100 FULL-TIME REMOTE OPPORTUNITY Unlock Your Potential in the Thriving Credit Industry Are you ready to take your career to new heights At The Credit Pros we believe that unique perspectives drive innovation and success We re seeking talented individuals who are passionate eager to learn and thrive on fresh challenges If you re ready to join a team that works hard and plays hard look no further you re destined to be a future TCP employee About Us The Credit Pros is a national leader in credit repair dedicated to helping clients eliminate negative inaccurate outdated and erroneous items from their credit reports Our mission extends beyond repair we educate clients on how the credit system works and empower them to proactively improve their financial well-being As an Inc 5000 company we re at the forefront of industry growth committed to building an exceptional organization that positively impacts the lives of both our clients and employees Our dedication to excellence has earned us recognition as one of Inc Magazine s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award Summary The Helpdesk Process Admin ensures seamless technology support operational efficiency and process compliance across the sales team This role provides first-level technical assistance manages system assignments monitors compliance tools and supports training and development initiatives Additionally the role serves as the primary Point of Contact POC for sales-related tech support coordinating closely with offshore partners to maintain system performance conduct audits and develop sales tech processes What youll be doing Tech Stack Ownership Troubleshoot investigate maintain support resolve track and report usage functioning and problems with Sales Teams software and technologies Onboarding Access Management Provide agents with system access assign them to their teams dialer skills and queue priorities based on H2S reporting Compliance Ensure agents are complying with technical requirements tool usage sales fraud guidelines Point of Contact Lead test and collaborate with IT offshore partners to resolve software and technology issues for efficient and effective operations of the Sales Team Training Provide support and help new agents learn and effectively use assigned tools SOP Initiatives Lead development documentation of SOPs for the Sales department RequirementsWhat we are looking for Knowledge and experience of sales tech stack including omnichannel contact center software Hodu Notetaking AI-Assistant Krisp ticketing and project management Jira CRMs HoduCC and Salesforce sales trackers etc Excellent problem-solving and communication skills Ability to multitask and manage time-sensitive tasks Detail-oriented with strong documentation and reporting abilities Experience in system testing troubleshooting and system maintenance Familiarity with troubleshooting software and hardware as well as sales process management Experience in sales operations or customer service support roles BenefitsWhats in it for you An opportunity to become a part of leading US based credit repair service provider Fulltime-Permanent role 100 Remote Work Great Work Environment Base Salary 5 to 6 hr Employee development Management training coaching upskilling Flexible Accruing Paid Time Off Company Holidays Birthday Time Off Eligible for health benefits after one 01 year of association Join Our Team At The Credit Pros we foster an inclusive environment that welcomes applicants from all backgrounds regardless of race gender orientation gender identity or expression economic class color ability disability age religious beliefs or disbeliefs or status We believe that everyone deserves equal opportunities to grow and succeed