Data Information Management Senior Manager

Job Title Client Remediation Analytics - DA LeadJob Scope The Client Remediation Lead accomplishes results through the management of professional team that Integrates subject matter and industry expertise within a defined area Contributes to standards around which others will operate Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function Developed communication and diplomacy skills are required in order to guide influence and convince others in particular colleagues in other areas and Regulators Has responsibility for volume quality timeliness and delivery of end results of an area May have responsibility for planning budgeting and policy formulation within area of expertise Involved in short-term planning resource planning Indirect responsibility of a cross-functional team to identify and validate client population analytics for issues requiring client remediation and remuneration Key Deliverables Manage and drive the client remediation process ensuring alignment with Issue Management Procedure and Policy and US Consumer Remediation Procedure Ensure client remediation identified populations are accurate complete appropriate and well-documented in terms of data waterfalls sources flows limitations and assumptions Work with Issue CAP owner subject matter experts and other key stakeholders to outline requirements needed to identify impacted population Perform maker-checker analysis and data validation Provide consistent Issue status communication to senior leaders in supported Lines of Business which includes applicable escalations Develops and supports analytical solutions for continuous auditing across a wide array of consumer products Support Issue Validation through requisite testing of data sets across multiple platforms including SAS SQL Server Oracle and other databases for accuracy and applicability to internal audit testing and regulatory requirements Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers throughout the remediation issue management process Enable the Client Remediation and Issue Management teams so that their knowledge and confidence ensures successful results Display continued growth in leadership and coaching to be a quality contributor and point of contact for all areas of the business in identifying and escalating issues and making sound decisions based on facts and business knowledge and delivering innovative decisions solutions Drive a culture of continuous improvement and efficiency within the Client Remediation team as well as with our involvement with our business partners Improve speed and consistency in identifying and escalating Issues while maintaining accuracy and full mitigation Keeps abreast of the organizations operational processes and best practices for business strategy Build partnerships with supported Line of Businesses Operations leaders process owners client experience leaders analytic partners control leaders Legal Compliance Risk Internal Audit and Training so that efforts are aligned with strategy and department efforts ensuring downstream impacts are considered and business solutions are optimized Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications Project Management and interpersonal skills Strong Project Management skills with continuous effort to identify and overcome bottleneck Ability to identify clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Ability to build connections promote ideas and work collaboratively across all levels of seniority and across boundaries Well organized with excellent time management skills Self-motivated focused detailed oriented and able to work efficiently to deadlines are essential Lateral thinker with ability to manage change and analytical ability to recognize areas of improvement Ability to work with a high degree of autonomy Confident articulate and have a high degree of personal integrity Presentations to both technical and non-technical personnel including Senior Management Domain Skills Good understanding of banking domain and consumer products Cards Deposit Loans Wealth management Insurance etc Analytical Skills Thorough understanding of project and systems development lifecycle are essential Past experience in leading big teams is essential Ability to articulate business problem statement into technical requirements Data analysis Data profiling Data Management skills MIS reporting and generate actionable Business Insights Exposure to Big data Python Text Mining preferred Past experience and proven capabilities in driving innovation and efficiencies is a must Other Info Education Level Masters Advanced Degree in Information Technology Computer Applications Engineering MBA from a premier institute 12 years of experience in managing big teams delivering reporting Big data solutions with at least 8 year experience in Banking Industry Primary Location Chennai Job Category Decision Management Shift Regular Local Working Hours aligned with NAM working hours Job Family Group Decision ManagementJob Family Data Information ManagementTime Type Full timeCiti is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity 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