Manager-technical Support

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role TM IP Operations Job Level Designation M1 - Manager Function Department Technology MAH Location MAH Job Purpose Responsible for Circle IP MPLS based transport network operationalization product capability validation sign off KPI SLA benchmarking develop measures to catapult transport service level SLAs to next level for mobility internet services products Deliver SLA KPI for IP MPLS network mobility and enterprise services Strong Governance mechanism with cross functional team OEM Cisco Juniper Nokia and Ericsson MS partners Nokia Ericsson Huawei and Leadership team adherence to benchmarks KPIS SLAs and to meet mobility and carrier business SLA expectation Key Result Areas Accountabilities Operation responsibility of IP Transport Network IP transport services design and operation ownership of all mobility entities like STP IN RECC 2G 3G 4G MoRAN etc Core Service Availability - 99 995 Delivery SLA KPI for IP transport network in line with Vodafone Idea vision Network Availability -99 995 Service Availability - 99 995 Spare Management and Ensuring fault within MTTR Drive operations excellence for Network services with stringent SLA compliance by implementing industry best practices tools and systems Ensure service performance quality through service improvement plans and regular service audits Develop relationships with Mobility users to optimize end-user quality of experience Provide regular updates and forecasts to Planning CXX Teams on traffic and Quality of Experience metrics Speed test Results across- OOKHLA TRAI Define service performance KPIs and benchmark with industry Periodic review of SLAs for competitive market offering Engage with CTO Transport Operation head periodically for Network service performance reviews to improve the quality of experience to customers Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers Governance of OEMs other off-net service providers Operations Technology sign off with product for development launch of new products services solutions SLAs proposed to Mobility Customers Quality Management Optimization - KPIs Benchmarking and Optimization of IP MPLS Networks Service Level SLA analysis recommendation and implementation Drive digitization for entire IP MPLS based network and service fulfilment and assurance Develop IP competence across transport vertical to be ahead of curve Core Competencies Knowledge Experience 5-7 Years of Experience in Domain Telecom IT OEM with 5-7 experience in handling Large Scale Telecom Network Domain Experience in implementation operations management of data networks and services in large service provider environment Knowledge of service performance KPIs SLA benchmarking and strategies for continual performance improvement In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services Ability to drive operational excellence through standardization and innovation in processes systems tools Experience in managing multi service multivendor Cisco Juniper Huawei etc data network Good interaction experience with other service providers partners industry technical experts forums and standards bodies Excellent team building capabilities and communication skills Must have technical professional qualifications BE in Electronics Telecommunication IT Industry Certification desirable - ITIL CCNA CCNP CCIE JNCIA JNCIP Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership