▷ (3 Days Left) Customer Support Specialist
4 days ago
Company Description Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its process-oriented approach. Customer Support: - Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. - Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. - Collaborate with the development team to escalate and resolve complex technical issues. - Manage and prioritize support tickets, ensuring prompt and professional responses. - Provide expert guidance on product features and best practices, helping customers make the most out of the software. Training & Onboarding: - Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system. - Develop training materials, user guides, and FAQs to support customer learning and self-service. - Assist in creating customized training plans based on the customer's specific needs and use cases. - Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently. - Customer Success & Relationship Management: - Establish strong relationships with customers to ensure ongoing satisfaction and product engagement. - Proactively check in with customers to ensure they are using the ERP system to its full potential. - Help identify opportunities for upselling or cross-selling additional features and services based on customer needs. - Collect feedback from customers on product features and report insights to the product development team. Documentation & Reporting: - Maintain accurate records of customer interactions, issues, and resolutions in the CRM system. - Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction). - Contribute to the continuous improvement of support processes and customer satisfaction strategies. Qualifications & Skills: - Bachelor's degree in Business, Information Technology, or a related field. - Proven experience in a customer support or training role, preferably in a SaaS or ERP environment. - Strong understanding of ERP systems and SaaS-based solutions (experience with insert ERP system, if applicable is a plus). - Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users. - Strong problem-solving skills and ability to troubleshoot software-related issues. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus. Interested candidates drop your CV at
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Customer Support Specialist
2 weeks ago
Hyderabad, India Live Connections Full timeJob Title : Customer Service Executive - Domestic Voice Process Job Location : Ameerpet Job Description : As a Customer Service Executive in our domestic voice process, you will interact with customers over the phone to resolve their issues to their satisfaction You are expected to accurately understand the customer's problems, follow established procedures...
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▷ 3 Days Left: IT Support Specialist
3 weeks ago
Hyderabad, India Jade Global Full timeJob Description IT Support Specialist - End User Support (Hyderabad)0 Key Responsibilities - Provide technical support to end users for software, hardware, and network-related technical issues locally at Hyderabad Office. - Install, configure, and troubleshoot computer systems, applications, printers, and peripheral devices. - Assist with user account...
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Sales specialist
2 weeks ago
Hyderabad, India Bring My Customer Full timeCompany DescriptionBring My Customer.com is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth.Role DescriptionThis is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales...
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Sales Specialist
2 weeks ago
Hyderabad, India Bring My Customer Full timeCompany Description BringMyCustomer.com is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth. Role Description This is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales...
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Sales Specialist
2 weeks ago
Hyderabad, India Bring My Customer Full timeCompany Description BringMyCustomer.com is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth. Role Description This is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales...
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▷ [3 Days Left] Senior Specialist
2 days ago
Hyderabad, Telangana, India HCLTech Full timeDesignation SENIOR SPECIALIST No of Positions 1 Experience 2 5-5 Years Skill Primary Cloud Services-Processes-IT Process Engineering Qualification B-Tech Posting IT Service Management Assessment Gap Analysis Process Design deployment and Organisational Change Management Smooth Project transition and Interfacing at all levels of the organisational layers...
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Sales Specialist
4 weeks ago
Hyderabad, India Bring My Customer Full timeCompany Description BringMyCustomer.com is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth. Role Description This is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales...
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Growth Specialist
3 weeks ago
Hyderabad, India Bring My Customer Full timeCompany DescriptionBringMyCustomer.Com is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth.Role DescriptionThis is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales Specialist...
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Sales Specialist
3 weeks ago
Hyderabad, India Bring My Customer Full timeCompany DescriptionBringMyCustomer.com is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth.Role DescriptionThis is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales...
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Sales Specialist
3 weeks ago
Hyderabad, India Bring My Customer Full timeCompany Description BringMyCustomer.com is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth. Role Description This is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales...
