L2 - Operations

3 weeks ago


Navi Mumbai, Maharashtra, India Jio Full time
Job Description

JOB DESCRIPTION

Job title: L2 - Operations

Location: RCP, Navi Mumbai

Know-how required (Education, experience, specific knowledge)

4-8 years of experience in operations or deployment in telecom/IT industry. Experience in GIS or location-based services in the capacity of operations, support or deployment is desirable but not mandatory.

Must:

- Working knowledge of Linux and Windows
- Experience in operations, deployment, or UAT/validation test of telecom/IT products
- Working knowledge of SQL and Oracle/Postgres
- Well versed with Linux basics and file operation commands
- Knowledge of Apache/tomcat and http
- Very good verbal and communication skills in English
- Willing to work in shifts (day and night)

Desirable:

- Knowledge of ELK (elasticsearch)
- Knowledge of IIS, Queue Managers
- ITIL certification is an added advantage

Education:

- B.E or B.Tech degree in Electronic & Telecomm or Comp. Sc from a recognized university or MCA and BCA

Responsibilities:

- Monitoring of the applications under the responsibility of the team
- Performing L2 level tasks and actions based on the requirements
- Preparation of KPIs and reports
- Work on open tickets and to close the same within SLA and if required, to escalate with first level of analysis
- Coordination with other teams for any requirements or actions
- Escalation of any issues internally and to external teams, as required
- Proactive actions based on the monitoring and alarms data to prevent any predictable problems in the applications
- Suggestion & implementation of automation of regular manual tasks
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