Operations Manager

We are seeking a dynamic candidate with experience in industries such as logistics, manufacturing, or e-commerce. Job Description Theprintspace is a global leader in social commerce for the art community. We provide marketing services to artists with strong social media followings, which helps them to build thriving, monetized online brands. With cutting-edge tools, data-driven strategies, and a passion for creativity, we transform artistic visions into commercial success stories. With operations in the UK, Germany, and the USA, we've delivered over 95,000 orders to 149 countries, helping 1,690+ artists scale their brands. At Theprintspace, you'll be part of an innovative team passionate about merging art and technology to create meaningful impact. Please take a look at our websites for further information on what we do: - https://www.theprintspace.co.uk/ (UK) - https://www.theprintspace.com/ (USA & Europe) - https://creativehub.io/ Job Overview: We are seeking a proactive and analytical Operations Manager to work closely with our COO in a dynamic, hands-on role. This position requires someone who can translate data into actionable insights, solve cross-functional challenges, and lead impactful operational changes. The ideal candidate has 3+ years of operations management experience in industries such as logistics, manufacturing, or e-commerce. This role is best suited for individuals who thrive in fast-paced, collaborative settings and are skilled in managing diverse responsibilities. Key Responsibilities: 1. Driving Productivity and Efficiency - Analyze dashboard data to identify trends, inefficiencies, and areas for improvement. - Propose and implement targeted, practical solutions to streamline workflows and boost productivity. - Collaborate with stakeholders to introduce innovative processes and enhance operational effectiveness. 2. Enhancing Profitability and Cost Management - Conduct cost analyses to identify savings opportunities and enhance profitability. - Evaluate suppliers and propose alternative solutions to improve efficiency. - Maintain high operational standards while ensuring cost-effective processes. 3. Team Optimization and Support - Assess team productivity and address imbalances in staffing levels. - Manage freelance professionals to support peak workloads. - Develop and deliver clear training materials to build a high-performing team. 4. Production Process Improvement - Leverage data to refine production workflows and reduce errors. - Upgrade systems, tools, and procedures to maintain scalability and quality standards. - Ensure consistent and high-quality production processes. 5. Operational Coordination - Act as the main point of contact between internal artist management and production teams. - Resolve complex fulfillment issues and ensure production meets SLAs. - Develop and document production processes to maintain consistency. - Manage bespoke projects, including hand-signed artwork and merchandise. 6. Logistics and Fulfillment Management - Oversee logistics for international shipments, ensuring compliance with legal and customs requirements. - Manage stock and foresee issues during periods of high demand. - Introduce systems to automate and streamline special project workflows. 7. Popup Exhibition Management - Plan and execute pop-up art exhibitions in major cities (e.g., London, New York, Paris). - Handle logistics, artwork transportation, and installation setup. - Manage project timelines, budgets, and on-site teams for seamless execution. - Conduct post-event reviews to assess performance and improvements. 8. Product Imagery Management - Liaise with freelance retouchers to deliver high-quality visual assets for e-commerce stores. - Maintain a pool of freelance resources and oversee quality control. 9. General COO Assistance - Support the COO with tasks such as sourcing suppliers, managing contractors, and analyzing production efficiency. - Handle additional assignments as required to support business operations. Key Qualifications: - Experience: Minimum 3 years in operations management within logistics, manufacturing, or e-commerce. - Analytical Skills: Proficient in data analysis, cost control, and report creation. - Technical Proficiency: Advanced Excel skills; experience with dashboards and data management tools. - Problem-Solving Ability: Demonstrated success in identifying root causes and implementing effective solutions. - Communication Skills: Strong ability to collaborate across teams and manage stakeholder relationships. - Adaptability: Thrives in fast-paced, collaborative, and agile environments. - Project Management: Proven ability to manage multiple tasks and projects simultaneously. - Attention to Detail: Keen eye for detail and a results-oriented approach. Preferred Qualifications: - Experience with international logistics and fulfillment processes. - Familiarity with project management tools and software. - Prior experience in managing exhibitions or creative production workflows. - Ability to develop scalable systems and processes. Why Join Us? - Be part of a company with an outstanding reputation for customer satisfaction. - Work in a fast-paced, innovative environment at the intersection of art and technology. - Collaborate with global teams and contribute to the growth of renowned artists and brands.